customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.793726538143%
4
2.5450149519628%
3
1.0498186676847%
2
0.68079149965006%
1
1.7433352420945%
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reviews of forward2me
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Unknown Country
DHL Express Worldwide
EA
It took a full week to deliver. I believe the last time was faster. (3 days)
Unknown Country
UPS Express Saver
IB
Excellent customer service. I corresponded via e-mail with one of their staff members, she was always on-top of it and responded very quickly each time. I received the parcel on time and I will definitely make use of their service again!
forward2me
Hi,
<br/>
That's great to hear.
We try to treat our customers & look after your goods as we would like ourselves so it's pleasing to hear your comments.
Thank you.
Janet..
Unknown Country
DHL Express Worldwide
F
I have selected "Good" because of the quick service and delivery, however this is my first time using forward2me and I am not happy with what I received, I am not sure if this was by forward2me or DHL, I ordered a music system online from amazon.co.uk, I used forward2me to deliver it into my place at Dubai, forward2me used DHL as per my shipment selection to send it to me, Unfortunately I received the box with little damage inside and the music centre has malfunctions, I contacted the manufactory of the music centre they said my item had been QC checked and tested for fully functioning before they sent it to forward2me.

I wasted around 450$ to have this at home from UK including the device price the shipment the insurance the customs ...
Unknown Country
UPS Standard Single
SM
Excellent communication from enquiry stage to actual doorstep delivery.
I will without a doubt use them again.
forward2me
Hi,
<br/>
It's really great to hear that were achieving what we set out to do - thank you so much for letting us know.
<br/>
Kind Regards,
Janet.
Unknown Country
UPS Standard Single
SC
Very good and fast service
Unknown Country
UPS Express Saver
J
very good, fast and easy to use. communication is very effective, good support, just price a bit high (normally for shipment like this is around 60euro) however ups is horrible on delivery, they missed twice and finally i need to take a day off to wait them at home, waste of time, i will not choose ups ever again.
Unknown Country
UPS Express Saver
D
I checked out a dozen competing agencies before trusting Forward2me with my time sensitive package. I was very pleased with the speed, care, and reliability of the service. Everything worked as smoothly as I had hoped! I will certainly use them again.
Unknown Country
UPS Express Saver
K
Dear all of cool staffs of forward2me,
Hello,
I received the package.
I was very impressed by excellent services of forward2me.
Polite packaging, immediate dispatching and its speed of up to receiving the package.
Once again thank you very much.

Koji from Japan
Unknown Country
DHL Express Worldwide
V
This side is absolutely amazing.
Service is awesome and helped me a lot.
My parcel arrived within 1 day after paying with PayPal. Quick and easy!

Only thing is that the shipment is quite expensive.
Unknown Country
UPS Standard Single
DK
The service was high class, very easy to understand how it works, fast responses, and my packages were re-packed in one package that I received very fast, and save me allot of money.
Unknown Country
UPS Express Saver
T
Fast, courteous service. Prices for postage a bit steep. Competitive quotes from elsewhere will be most welcomed
Unknown Country
DHL Express Worldwide
P
Very Efficient, timely, cost effective delivery service. Cannot fault it. Will use again for international purchases ex UK.
Unknown Country
DHL Express Worldwide
B
I wanted to say how very impressed and pleased I was with the service and the great care taken with repacking my 3 parcels into 1. I will be using Forward2Me for all future purchases from the UK.
Unknown Country
UPS Express Saver
W
Services are excellent... Might need to add paypal as payment service
Unknown Country
UPS Standard Single
AR
Excellent customer service. Above and beyond expectations.
Unknown Country
UPS Standard Single
A
I ordered a MacBook pro at the UK Apple store, since the pound is so cheap at the moment. My order was delivered on Friday end of the day. Then was quickly forwarded on Monday to the Netherlands. Customer service replied (even on a Saturday) within a few hours. I can recommend Forward2me to anyone.
Unknown Country
UPS Standard Single
SA
Whilst the foward2me service was very good in the uk the fact that I could not obtain a time slot for my delivery from UP'S was inconvenient. I was told if nobody had been available to accept the delivery I would have to collection my goods from a location miles away and without a car this would have been impossible. So for this reason I would not use the service again
Unknown Country
UPS Express Saver
S
thumbs up for fast delivery
Unknown Country
DHL Express Worldwide
EL
Overall an efficient service that delivered as promised. I would like to request you include FedEx as a shipping option, they are the best carrier for my location. DHL are a nightmare by comparison and always subject to delays on final delivery due to their poor admin.
Unknown Country
UPS Express Saver
C
its my first using their service as someone from USA, bought a deaigner bag and everything went well, cantbwait on my next purchase
Unknown Country
UPS Express Saver
M
Excellent, reliable and easy website to navigate and use.
Definitely use their services again. A+
Unknown Country
UPS Standard Single
AC
Fantastic service! Very efficient!
Unknown Country
DHL Economy Select
M
I have used forward2me several times now, and the experience has always been positive. The website is easy to use, you have a choice of a large number of shipping providers depending on your requirements, and the packages are handled with good care. On this occasion I bought three pairs of shoes that were on sale and with the forwarding costs included, it was still a bargain!
Unknown Country
DHL Express Worldwide
L
Veru good
forward2me
Hi,
Thank you for letting us know.
Kind Regards,
Janet.
Unknown Country
DHL Economy Select
P
I used the service to acquire a Surface Pro 3 and a type cover from two different sellers. I got immediate notifications when the packages arrived at forward2me and I could send both packages at the same time to my home address. It worked perfectly!
forward2me
Hi,
<br/>
I'm really pleased to hear that you liked our service and that it worked perfectly for you.
Thank you for letting us know.
<br/>
Kind Regards,,
Janet.
Unknown Country
UPS Express Saver
J
Amazing service. it was so easy and quick. Worth the money.
forward2me
Hi,
<br/>
That's really great to hear - thank you so much for letting us know.
<br/>
Kind Regards,
Janet.
Unknown Country
UPS Standard Single
MP
Fast shipment, good service.
forward2me
Hi,
<br/>
That's great to hear - thank you!
<br/>
Kind Regards,
Janet.
Unknown Country
DHL Express Worldwide
D
Fast and effective
Unknown Country
UPS Express Saver
E
Excellent and timely!
Unknown Country
DHL Express Worldwide
V-
+The service was quick and easy.
+The package was sent within hours of cleared payment.
+Quick customer service

-Free delivery method is only available for orders below 20£.
-Also courier prices are quite high
Unknown Country
DHL Economy Select
T
I have received every parcel in safe condition. I am very satisfied with forward2me.
I recommend it to everyone who are looking for package forward service.
I am going to use this services again.
forward2me
Hi,
<br/>
Many thanks for your kind feedback - it's really good to hear.
Have a great week!
<br/>
Kind Regards,
Janet.
<br/>
Unknown Country
UPS Express Saver
A
I like using their service, i just wish if could have more optios regarding shipping methods, perhaps a cheaper option like aramex, otherwise great service ?
Unknown Country
DPD Classic
R
They are cheap and reliable.
If we only count business days the delivery only took 3 day, however when I paid they said it will took 4-5 day.
So its a good service, I will probably use it again in the future.
Unknown Country
DHL Express Worldwide
C
Great service and fast shipping.
Unknown Country
DHL Economy Select
G
Very fast but also Expensive
Unknown Country
DPD Classic
DK
It is quite quick and precise.
Unknown Country
DHL Express Worldwide
BD
I have shipped a smartphone and many accessories as a bundle shipment with insurance your company provided. I got it really fast and safe. Not a single damage has happened. And at the same time the customer support service is also a plus point here. They reply as quick as possible with the beat solution! Please note this is not biased. I didn't get paid to post this comment. This is my pure unbiased review. I will recommend Forward2me without any second thoughts.
Unknown Country
DHL Economy Select
L
Their customer service was very good. Communication was good too. The packing is not very good and as usual some of the goods were damaged. However the cost of the courier is way too expensive and so I personally would not use them too often. This time they used DHL and I never knew where the parcel was or what time it was arriving. I signed up for their update texts and never received one until the driver was 5 mins away so bearing in mind the delivery charge was £40 i think that was very expensive for the service they provided! However that wasn't forward2me's fault. Next time I use them hopefully they will have found a cheaper courier - especially as there was another charge of £8 which I think was levied by forward2me for packing possibly? However I was extremely happy to receive my English goodies so thanks to this company who enabled me to do this!
Unknown Country
DHL Express Worldwide
H
very efficiency and reasonable price
Unknown Country
DHL Express Worldwide
JS
Very professional and quick.
Unknown Country
DHL Express Worldwide
AG
Fast shipment and reliable
Unknown Country
UPS Standard Single
TV
A+++
Unknown Country
UPS Express Saver
D
Fast and efficient service
Unknown Country
DHL Express Worldwide
KT
Tracy was excellent and really provided great help over email to a first time user like me. She was instrumental in making the experience great that I will engage the service again.
Unknown Country
UPS Express Saver
K
Item came super quickly. Many thanks.
Unknown Country
UPS Express Saver
C
item was immediately updated once reach Forward2me warehouse and was immediately dispatch upon payment. Customer Service was also friendly and prompt with their reply on my queries. Will definitely use forward2me service for purchase in the UK.
Unknown Country
DHL Express Worldwide
M
Excellent service and excellent customer service name Tracy. Definitely will use again near future. Thank you Tracy.
Unknown Country
DHL Express Worldwide
A
This was my first time using forward2me, and I am impressed with the information and service. The package arrived faster than if I should have ordered it from a local company. I will definitely use them again.
Regards Anne
Unknown Country
UPS Standard Single
J
Just perfect... All that was asked, was delivered... Special attention to the customer is given :)
Unknown Country
DHL Economy Select
S
Fast shipping/handling, great service
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