Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Hand bag

DHL Express Worldwide
Komunikasi sangat baik dan informatif, selalu menyenangkan bekerjasama dengan forward2me, terima kasih banyak.

Unknown

DHL Express Worldwide
The are so organized!!!! I received my package quickly!!!

Unknown

DPD Air Classic
Very fast and great!

Google Home Mini

DHL Express Worldwide
Quick and clean

T-Shirt

DHL Express Worldwide
The service is good

Unknown

DHL Express Worldwide
Great service! My package was delivered very fast. I'm very satisfied. I'm hope i will deal with forward2me again!!! All perfect! A+

Coffee Grinder

DHL Economy Select
Good!

Unknown

DPD Classic
Everything!

box of Hair colour lotion

TNT Economy Express
Excelente servicio

Unknown

DHL Express Worldwide
แบบการบริการขนส่งไม่เป็นไปตามที่เช็คราคาก่อนสั่งซื้อสินค้า พอจ่ายเงินค่าสินค้าไปแล้วรอขนส่งกลับไม่มีการบริการขนส่งแบบที่แจ้งในตอนแรก
forward2me

Response:

Hi, 
Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the price paid for shipping your items.
If you could provide some further details by contacting our customer service team at info@forward2me.com they will be happy to look at this for you and investigate where things went wrong?
We look forward to hearing from you.
Many thanks, 
Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
Quick support, easy user interface online, fast turn around time. I was really impressed with the overall service and would definitely recommend to other Canadians looking for similar shipping solutions.

Unknown

DHL Express Worldwide
Good‼︎‼︎

Unknown

DHL Express Worldwide
Claridad y velocidad con la gestión requerida para mi pedido.

Unknown

UPS Express Saver
Excellent service, super convenient!

Unknown

DHL Express Worldwide
Expensive but awesome service and fast!

Unknown

TNT Economy Express
Far too expensive.
forward2me

Response:

Hi,
Many thanks for taking the time to review our services however I'm disappointed to hear that your shipping costs were more than expected.
I see that although the parcel you shipped was fairly light the goods were contained quite a large box.  
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. 
However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
Sometimes when retailers are shipping within the UK they do not worry about the size of box they ship goods in due to being domestic shipments, for this reason we offer our combine and repack service.
This service is where our team assess your parcel to see if they can reduce the size of the package to help save on shipping costs and provide you with the maximum value for shipping.  For this service we charge £2 per parcel which is charged in additional to shipping fees however in most cases savings are made overall with shipping costs.
We do work with our couriers on a regular basis to ensure that we are obtaining the best shipping prices possible for our customers and feel that we do offer a good service for the price charged.
Included in the price paid is the use of your forward2me address, the acceptance, processing and onward shipping of your goods including any export paperwork and support required.\n\nI hope this helps explain how we calculate shipping costs and maybe how they can be reduced in the future.
Please don't hesitate to get in touch with our Customer Services team at info@forward2me.com if you have any further questions and we hope you will consider using our services again in the future.
Kind Regards,
Tracy.

Unknown

DHL Express Worldwide
The personal shopper services were excellent. My order was perfect, the delivery was faster than I could have imagined just prior to Christmas, when my selection was unavailable in the USA. I’ve told everyone about the company. I recommend to utilize the services, and will do so again.

Unknown

DHL Express Worldwide
The best ! ;)

Unknown

DHL Express Worldwide
Excelente

Unknown

UPS Express Saver
Very fast and reliable service, easy to use online platform

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