Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Delivery was really fast!

Pair of Earrings

DPD Classic
It is a very convinient and good service. I have use the service several times and it is always on time and the delivery was fast. The goods orderred and forwarded ny them have been in good condition every time.

Graphics Card

TNT Economy Express
Great service fast shipment

Unknown

DHL Express Worldwide
Very fast and easy to use. They received the package a Monday and it was sent Tuesday morning, so I could pick it up Thursday in Denmark.

Unknown

DHL Express Worldwide
Feedback to customer

Unknown

TNT Economy Express
I was very pleased with the company service. It was very fast and secure. The customers help team was very nice.

Comic books

DHL Express Worldwide
I have used Forward2me.com several times. Their service is prompt and fast. When I contact their customer service, I always get an immediate response. Once (not this time), I had a problem involving unreasonable surcharges charged by the shipping company (not Forward2me itself), and Forward2me gave me a generous discount to compensate for it, even though the problem hadn't been from their end.

Plates

UPS Express Saver
Five stars

Video games

UPS Express Saver
the best experience ever very fast and perfect i use every day

Lego Sets - 60110 - Firestation

DPD Classic
On the positive side - the service itself is quick, there's a wide selection of currier services to choose from. Web interface works well, the customer service is also helpful and responsive. Improvement needed - the packaging quality for big shipments. The warehouse is not prepared with big and sturdy boxes, the original shippment boxes are re-used and they do not provide enough protection for the goods. I suggest to add an option for sturdy packaging (even with a small extra fee), and/or keep inner cardboard boxes to protect the goods. Insurance always covers the damages but it'd be good to avoid the whole procedure.
forward2me

Response:

Many thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me, we always welcome feedback from our customers and do try to take on board their comments. 
We always try to ensure that any package that leaves our warehouse is safe and secure to avoid damage during transit. We are reliant on our couriers to handle you packages carefully but do our very best to reduce the risk of damage. With Combine and Repack requests we are always trying to reduce the cost of shipping for our customers by reducing the overall package volume but at the same time making sure the boxes used are sufficient to protect the items inside. I have taken your suggestion on board regarding stronger packaging materials such as boxes that will help reduce damage to items and thank you again for your feedback
Kind regards,
James
forward2me - Warehouse Supervisor

SmartSense Moisture Sensor

DHL Express Worldwide
Fast, cheap and effective handling to achieve Samsung Smartthing hub to Norway.

Unknown

DHL Express Worldwide
Fast service, good contact. I only wish it was cheaper.

Unknown

UPS Standard Single
I have never had a problem! Love foward2me! Only issue is address not showing up on postal records..pkease fix this.thanks!

Unknown

DHL Express Worldwide
Fast shipping to Greece.Item very well packaged.I use them without any doubt!

Unknown

DPD Classic
parfait

Unknown

DHL Express Worldwide
forward2me Accurate and fast delivery is excellent

Le Creuset Signature Round Caserole Berry

UPS Express Saver
The process was straightforward and hassle free. Shipping was much faster than I expected. I was hesitant at first but now this is my go-to forwarding service!
forward2me

Response:

Hi,
That's great to hear!
Thanks for taking the time to provide feedback.
Kind Regards,
Janet.

Unknown

DHL Express Worldwide
Great Service and fast shipping to Norway!!

Unknown

UPS Standard Single
Reasonably priced and fast. Very helpful support staff also. Overall saved me a lot of money.

Smartphone

TNT Express Non-Docs
Great!

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