Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DPD Air Express
I am from Asia and I highly recommend forward2me for its trusted, reliable service. One of the best features is that there is no monthly fee/charges, so you only pay when you use its service to purchase products from the UK. After registering, you are given a UK address. This is the address you use for your UK online purchases. forward2me will notify you by e-mail when your shipment arrives and only then do you select and pay for shipment to your country. Really easy. There are options for courier service companies depending on one's budget. Product is well packaged and you can track the delivery. I am glad I found forward2me and will continue to use its service.

Unknown

DHL Express Worldwide
イギリスからの転送で時間がかかるのかなと予想していましたが、それに反してすぐ届きました。荷物にも問題なく、大満足です。

Unknown

DPD Air Express
Excellent!

Unknown

UPS Express Saver
Everything arrived as planned! Will definitely use you guys again.

Unknown

DHL Express Worldwide
as usual..amazing..so reasonably priced.. love your service highly recommend

box of Camera Lense

TNT Economy Express
サービス自体は全く問題ないが、送料がやや高め。もう少しリーズナブルな料金設定を希望します。
forward2me

Response:

Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you are happy overall with the service you have been provided by forward2me however would prefer cheaper shipping fees.
We do feel that we offer value for money for the service we offer as we are not only shipping your goods but offering a UK address to receive these goods, we accept, process and dispatch them for you ensuring that they are safe and secure for international transit and provide all the export paperwork for the shipment.
We also offer full customer support via our Customer Care team who will assist you whilst your parcels are with us and in transit until they are delivered to you.
We don't charge any monthly or annual fees for the use of your address and offer 30 days free storage from the receipt of each parcel providing you with enough time to collate your goods at the address so you can ship them together if required.
I hope this helps explain the full service we offer for the shipping cost paid however if you feel that the shipping fee is higher than expected next time you ship please feel free to contact our Customer Care team so that we can ensure that you obtain the maximum value for shipping.
We hope to hear from you again soon.
Kind Regards,Tracy.

Fitness Watch

DHL Express Worldwide
Good follow up and assistance when package was held by local customs

Unknown

DPD Classic
Really good service! It was really fast and the shipping costs are totally acceptable.

Unknown

UPS Express Saver
Great service! Will continue to use their service!

Mens Belt

UPS Standard Single
amazing service, very reliable. I am extermly happy with your customer service. Mrs Tracy has always been an amazing trouble shooter and a real asset to your customers

1 jacket

DHL Economy Select
FORWARD2ME YES! BODERLINX NO NO NO! Very good and fast services. Fast answer to messages. Great and low cost.

Unknown

DHL Express Worldwide
Apparently, my package was opened before it was sent to me.
forward2me

Response:

Hi,
Many thanks for taking the time to review our services.
I see that you have mentioned about us opening packages, we need to open and check packages on arrival to ensure that the goods have arrived with us in good condition and we need to add the description of the goods in the package to enter onto your account. This is required for shipping purposes and so we can also check that we can ship the goods safely and legally to your country.
I hope this information helps explain the reason why we carry out this process however please don't hesitate to get in touch with our Customer Service Team at info@forward2me.com if you require any further information for any of our processes.
Many thanks,
Kind Regards,Tracy.

Unknown

DHL Express Worldwide
it was very expensive shipping!
forward2me

Response:

Hi Deema,
Many thanks for providing a review of our services however I'm sorry to see that you have given us a 1 star review as you feel our shipping fees are too expensive.
We feel that our shipping costs are competitive and offer good value for money. Shipping prices include the cost of transportation from the UK to your overseas address, the use of your UK address, the acceptance, processing and dispatch of your goods including any export paperwork required for shipping your goods.
We also offer full customer support whilst your parcel is with us and in transit.
Shipping costs are based on the actual space the consignment takes up in transit therefore if the items are quite bulky although they may only be light in weight the shipping costs are calculated by our couriers on the higher volume rather than the actual weight. I see that you have shipped trainers on this occasion therefore there is very little we can do to reduce the size of the goods for shipping to help you save on shipping costs.
I hope this information helps explain the service we provide for the price paid for shipping however if you have any further questions or need assistance next time you ship please don't hesitate to get in touch with our Customer Services team at info@forward2me.com.
Many thanks,
Kind Regards,Tracy.

Unknown

DHL Express Worldwide
Excellent communication! Excellent company! Very fast shipping. Will be making them my go to company for all my international shipments.

Unknown

DPD Air Classic
Prompt and reliable service. Area for improvement: would be better to have a smaller range when quoting estimate of shipping cost

Unknown

DHL Express Worldwide
Very fast package processing. Package sent the same day as they notified me of receipt.

Unknown

DPD Classic
It is easy to choose best shipment currier all in one place with price shown for each one. There is tracking number for shipment. Registration is easy and without subscriotion.

used bicycle brake set

TNT Economy Express
Reliable service... saving cost for multiple purchased.. fast shipping..

Mens T shirt

DHL Express Worldwide
easy to use, smootf process, price is a little expensive compare to other company i've been using.
forward2me

Response:

Hi Mohd,
Many thanks for providing us with your views on our shipping service.
I'm pleased to hear that you have found that everything is easy to use and the process was smooth however the cost of shipping a little more than you expected.
We do feel we offer value for money for the service we provide. The price paid for shipping not only includes the cost of transportation from the UK to your overseas address however also includes the use of your address, the acceptance, processing and dispatch of your goods including any export paperwork required for shipping.
We also offer full customer support for our customers whilst the goods are with us and whilst in transit.
Thank you once again for providing your feedback and if there is anything we can do to assist you with obtaining the maximum value for shipping going forward please don't hesitate to get in touch with our Customer Service Team at info@forward2me.com.
Kind Regards,Tracy.

old Sweet tin - Empty

TNT Economy Express
Very good service! Fast and easy process