Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Very fast and reliable delivery!

Unknown

DHL Express Worldwide
Very fast and responsive. Easy to use and good online system for managing and tracking packages. Extremely useful for when buying items that do not ship overseas directly.

Adidas Trainers

DHL Express Worldwide
Fast dispatch, wonderful updates.

Adidas Trainers

DHL Express Worldwide
Excellent service, quick turn around, once my package arrived it was shipped out within 24 hours and I had it at my door step within 72hrs.

Unknown

DHL Express Worldwide
First time customer, I really appreciated the ease in navigating the site and figuring out how to get my package to the states. I received my package in a timely manner.

Unknown

DHL Express Worldwide
good experience

Unknown

DHL Express Worldwide
Not one issue with the whole process. Simple and fast. Highly recommend.

Adidas Trainers

DHL Express Worldwide
Great experience, have used them about 3 times now, have shipped quite valuable things as well. 100% trustworthy and I look forward to continuing using them!

Items Baby clothing

DHL Express Worldwide
複数の商品をまとめて転送していただきました。再梱包の依頼をすると、一日も経たないうちに完了し、すぐに発送の手続きを行なうことができました。手元に商品が届くまで、不安に感じることは一つもありませんでした。

Unknown

UPS Express Saver
I loved the prompt and affordable service. Best forwarding service I have used

Roll on Anti-Perspirant deodorant

DHL Express Worldwide
quite expensive and take too much time to process my package .. was my first and last experience with them
forward2me

Response:

Hi,
Many thanks for taking the time to provide us with your feedback relating to your recent shipment with forward2me.
I see that your shipment included goods which are classed as dangerous by our couriers for shipping purposes, as we are accredited to ship dangerous goods via our courier DHL we were able to offer this service to your country however DHL do add a hefty surcharge for the service.
This charge is applied by the courier and not forward2me, we only pass the same cost to the customer that is charged to us and do not add any further fee for the additional work involved with preparing this type of shipment.  Due to the nature of the shipment it does take a little time for us to repack and prepare all the paperwork so it is compliant with dangerous goods regulations and this is the reason why it takes a little longer than shipping a parcel with unrestricted goods.
I can understand that due to this surcharge your shipping costs were higher than expected especially if you were not aware of these additional charges before you received your goods, although we do feel for the service we charge shipping fees are very competitive and cost effective for our customers.
We hope you will reconsider using our services again in the future and if you have any further questions relating to what kind of goods are classed as dangerous for shipping we will be happy to provide you with this information.
Many thanks,
Kind Regards,Tracy.

Skin Cream

DHL Express Worldwide
My first use of the service confirmed my worst fears -- that through obfuscation, ambiguity, and carelessness this company will try to extract as much money out of you as possible. It started after I received a few packages, all on the same day, and Forward2Me told me they could not combine them into one shipment to me in the USA. I had to pay separately at much greater cost. Then, one of the packages wasn't processed until the next day and required another shipment at yet another outrageous cost.
forward2me

Response:

Hi,
Many thanks for taking the time to review our services however I'm sorry to hear that you feel that we have not been provided with the service you requested.  
After speaking with my colleague who dealt with your query I believe that due to the size of your packages it would not have been cost effective for you to use the combine and repack service however they recommended that you use our multi-piece shipment option so you obtained the maximum value for shipping and could include all your goods within one shipment.
We do pride ourselves on taking great care of our customers parcels and would not recommend a service which would not be cost effective for you, by using the combine and repack service the shipping cost would have increased rather than decreased due to the cost of the service and with us not being able to reduce the size of your packages to make combine and repack cost effective for you.

When your shipping request was received you only appear to have requested that two out of your three packages be shipped, as shipping is initiated by the customer and not ourselves we can only ship goods which have been included in the shipping request however I can see from our records that all three packages would have been showing in your account at that time and been available for shipping.
I hope this information helps explain why the third package was not shipped with your other goods and why we didn't recommend the combine and repack service,  please don't hesitate to get in touch with customer service at info@forward2me.com if you have any further questions relating to this matter.
Many thanks,
Kind Regards,Tracy.



Jumpers

DHL Express Worldwide
Ive had numerous orders and all have been delivered without issue! Love the service provided

Nike Trainers

DHL Express Worldwide
It's great. Fast and profersional

Unknown

DHL Express Worldwide
Very easy to use, Customer service is great! Would recommend 100%!

Unknown

DHL Express Worldwide
Fast customer service replies very quickly. Would happily recommend to a friend.

Unknown

DHL Express Worldwide
Very easy to use and the shipping was crazy fast! It was my first time and I loved it!

Unknown

TNT Economy Express
good customer care .fast shipping !

braclet

DHL Express Worldwide
選べる保証や、配送業者も選べて追跡も出来て、取り置きも対応でとても使いやすいと思います!

Health Supplements

DHL Express Worldwide
very good service