Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
My package was held for four days without any communication. When I messaged their customer service they said they couldn’t ship it to me because I was in Canada. I’m not, not sure how that got mixed up. They corrected his very quickly overnight and my pacakage was ready to go the next day. Very quick and friendly responses after you reach out, wonderful forwarding service.

Unknown

UPS Express Saver
Excellent. I have used forward2me a few times to ship to Hk. They are excellent and very fast turnaround to send my packages. The latest shipment they forwarded to me within an hour after I placed the ship request and I got it via dhl like 1-2 days later. Can’t get any better than this!

Ladies Blouse

DPD Classic
Deres setup fungere fint, men den estimerede forsendelse er ofte længere end oplyst. Når jeg vælger 2 dages levering med fx TNT, så tager det min. 3 dage, da der går lidt tid for pakken bliver registreret, afhentet osv. Så de 2 er kun den effektive forsendelsestid....men forbrugeren tænker jo kun på hvornår modtager jeg pakken.
forward2me

Response:

Hi,\n
\nMany thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.\n
\nWe're pleased to hear that overall you are happy with our site however sorry that shipping your goods has taken a little longer than expected.  We do rely on the courier provided us with the estimated transit time for shipments however dependent on when payment is received sometimes a shipment may leave us the following day as we have cut off times for our courier collections.\n
\nI hope this helps explain the reason why the dispatch of your parcel may have taken a little longer than expected however if you have any further questions please don't hesitate to contact our customer services team at info@forward2me.com who will be happy to assist you with your questions.\n
\nKind Regards,\nTracy.

Sewing machine part

DPD Classic
Good service. But the shipping prices are high compared to direct shipping

Unknown

TNT Economy Express
excellent service would recommend unreservedly

Unknown

DHL Express Worldwide
Nothing but great things to say about this service. Great customer service and always received my packages in a timely manner!

Item of Clothing

UPS Standard Single
I have used the service many times, works well.

Computer Processor

DHL Economy Select
Perfect communication, perfectly packed and shipped!

Computer Component

DHL Express Worldwide
Great service, fast with more helpful services.

Hat

UPS Express Saver
prompt reaction, easy to use.

Unknown

DHL Express Worldwide
Very nice service. Quick shipping and reasonable prices.

Unknown

TNT Economy Express
Difficult to fins information and what needed to be done online

Unknown

DHL Express Worldwide
Great service! I wanted an item that is not shipped to the USA. So I had it shipped to forward2me. DHL delivered the package within two days. Couldn't ask for better service!

Unknown

DPD Classic
Excellent forwarding company!

Unknown

UPS Express Saver
Good service I am happy with and will try again in the future.

Electrical Accessory - Dell

DHL Economy Select
Good service. However, DHL Parcel's service is getting worse and more expensive.

Lens

DHL Express Worldwide
Good service

Unknown

DPD Classic
Very good Service and super fast. I have used services like these before, but they outshine them easily. The only thing that might do some improving is the shipping costs. If they could negotiate better prices that would be a five star then :)

Unknown

UPS Standard Single
As their 'usual' fast, kind and extremely helpful to manage my shipment (a down jacket). Many thanks!!

Glucose sensors

DHL Express Worldwide
Exellent and quick service.

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