Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Customer service is very good, quick response and very helpful staffs.

Unknown

DHL Express Worldwide
I thought your service whilst good was very expensive and I would hesitate to use it again.

Unknown

UPS Express Saver
関税で止められても迅速に対応

tea set

DHL Express Worldwide
Excellent service. will use again

Battery Charger

TNT Economy Express
Fast service and the shipping rates were logical.

Unknown

DHL Express Worldwide
The team is doing really good job by forwarding parcels to different country not just Uk. very fast response. keep up the good work.

Unknown

DHL Express Worldwide
I understand that the business is forwarding items so there has to be some profit, however I feel that the price for shipping is far too expensive. When I bought the product from Ebay, the seller was willing to send it to me in the USA for 10£. I sent it to the forwarding site thinking that it might be the same price if not cheaper, to my shock the cheapest shipping was 31£. Another thing that I had trouble with was no matter how many times I tried to enter my card information, the site wouldn't accept it. Customer support wasn't really able to help me either, it appeared to be a problem with the site. I had to make a PayPal account just so that I could pay for shipping.
forward2me

Response:

Hi,\n\nMany thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.\n\nI'm really sorry to hear that you have found the cost of shipping your parcel via our services more expensive than expected however we do feel that we offer a value you for money shipping fee for the service we offer.\n\nThe service we have offered is a premium, fully tracked, door to door service with a courier, I'm thinking that the service you were offered via eBay may have been for a standard untracked international service.  The cost of shipping also includes the use of your forward2me address, the acceptance, processing and dispatch of your goods including any export paperwork required for shipping.  \n\nThe cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight, this is called the volumetric weight.   Only on occasions when the actual weight is greater than this volumetric weight would the shipping fees be calculated on the actual weight.  I see from the parcel you have recently shipped that the shipping costs were calculated on the volumetric weight.\n\nWe do offer a combine and repack service for when a parcel arrives in a larger box than necessary for shipping, this service may be of interest to you in future and help reduce your overall shipping costs.  This service should be available in your account when a parcel has been received to your inbox and requesting this service will ensure that you obtain the maximum value for shipping.\n\nI'm also sorry that you had so many issues with making payment via card, I know this must have been very frustrating for you.  We have experienced a few technical issues with card payments on our upgraded website however our developers are working to resolve these issues, if you experience this problem again in the future please don't hesitate to get in touch with our customer service team and we will do our very best to resolve them for you.\n\nI hope the information I have provided goes some way in explaining how shipping fees are calculated and hope that you will consider using our services again in the future.\n\nKind Regards,\nTracy.\n\n\n\n\n

Wrist Watch

DHL Express Worldwide
my packages you cheating , and my loss 12.000 GBP, i want refunds my items to retail john lewis I have verified and complicated, but they did not send me my goods ......, me and my friend suffered a loss of 12000 GBP, please resolve soon ,,,, or return it to the seller so I can claim a refund for all the goods that.
forward2me

Response:

Hi,\n\nI'm sorry to hear that you are unhappy with the service we have provided you however as you are aware there have been some issues with your account which we are trying to resolve.  Please be assured that we have no intention of you experiencing any kind of loss with your purchases and once all the goods have been returned to the seller you should receive a full refund from them.\n\nMany thanks,\nKind Regards,\nTracy.\n\n

Unknown

DHL Express Worldwide
I needed to execute an eBay transaction in the UK, but the buyer would not ship internationally. Forward2me allowed me to win the bid and participate as though I were located in England.

Unknown

DHL Express Worldwide
reliable and fast service

Unknown

DPD Air Express
The service is very good, but the pricing for the service is way higher than all other forwarders (Borderlinx , aramex and etc). It will be good if the pricing is lower and have free repacking service included which other forwarders are giving.

Braun IPL BD 5008 Silk Expert

UPS Express Saver
holding time is a bit too short and could be extended

Unknown

DHL Express Worldwide
Extremely fast service. Friendly to email. The best way to get Mathmos Lava Lamps shipped to USA. Have used their forward services in the past, and will again in the future.m 5 star shipping.

Unknown

DHL Express Worldwide
I'm very happy with foward2me's service forwarding packages from UK to Hong Kong. The pricing is reasonable, and the shipping is lightening fast with easy and reliable tracking. Thank you.

Ladies Dress

DHL Express Worldwide
excellent Always polite and efficient and helpful no matter what the problem is.

Purse

DHL Express Worldwide
Rates are a lot more expensive than they nees to be because if how rates are calculated.

Unknown

DHL Express Worldwide
It was so easy to set up and operate the account. Delivery to the US took only a few days.

Gas mask and accessorries

DHL Express Worldwide
Great service, a little expensive but they deliver!

Unknown

DHL Express Worldwide
Timely delivery, my new kettle arrived in Australia from the UK all safe and sound!

Unknown

DHL Express Worldwide
Thank you for being the best and thank you for having created this service, I hope you stay like this and why not, maybe better!

This site uses some unobtrusive cookies to store information on your computer. I agree