Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

forward2me actively follow-up the order and suggested alternative shipping methods
forward2me

Response:

Thank you for taking the time to respond to us. Have a great weekend!

James

Unknown

Quick and professional service
forward2me

Response:

Thank you, we are pleased you were happy with our service and look forward to reciving more parcels for you in the future.

James

Unknown

Great service, slightly expensive but worth it.
forward2me

Response:

Thank you for your kind comments. We are offering a premium, door to door, tracked service with fast transit times to provide our customers with the quality service they expect. Have a good weekend!

James

Unknown

It would have been excellent except that the service is very expensive, therefore I am hesitant to use it. I would prefer to have some options regarding the postal service used
forward2me

Response:

Thank you for your comments. We offer a premium, door to door, tracked service with very fast transit times.
We can also consolidate packages for you over a period of time to make shipping more cost effective.
We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.
Have a good weekend!

James

Unknown

I am really very happy that you have provided your service to us. Your service is wonderful. Besides, the staff is very nice,very helpful and is always ready to help you. I use your service very much and never had any problem. If you meet some sort of problem you can rest your mind that you will have the full support of the staff. Very good service. Congratulations
forward2me

Response:

Thank you for your kind comments, we appreciate it. We look forward to receiving more parcels for you in the future!

James
Forward 2me is a very efficient agency. I use this service very much and I am so happy that I have met these nice people. I thank them from the bottom of my heart for all the patience they show to me. They are always happy to help you. Very good indeed.
Congratulations.

Unknown

Perhaps a bit pricey...
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service.
We are more than happy to do a price match if you have some one in mind that can provide the same level of service.
If you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.

James

Unknown

Does exactly what it says! Never had a problem and charges are reasonable given the fast time for delivery
forward2me

Response:

Thank you for your feedback, it is very important to us. We look forward to receiving future parcels for you. Have a great weekend!

James

Unknown

OK
forward2me

Response:

Thank you for your feedback, have a good weekend!

James

Unknown

Good and needed service. One thing i would like to add is: sometimes certain sites not only require foreign adress but even a foreign card. If we can be assigned an account and then obviously charged it would be great.
forward2me

Response:

Thank you for providing us with your feedback. We can offer you our personal shopper service if you come across similar problems in the future. Please get in touch with us if you need anymore details.

James

Unknown

The service is fantastic especially if you want something in a hurry and Janet the girl I deal with is really lovely but I didn't rate it exellent as I have found a company that is cheaper.
forward2me

Response:

Thank you for taking the time to respond to us, we appreciate your feedback.
We offer a premium, door to door, tracked service with very fast transit times. We can also consolidate packages for you over a period of time to make shipping more cost effective.
We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.

James

Unknown

Very happy with the services, wouldn't change a thing!
forward2me

Response:

We are delighted that you are happy with our services. Thank you for taking the time to feed back to us.

James

Unknown

Supbert survive! orderd a jumper from Hackett took Hackett five days to send it to forward2me, received the item the following day! :) the price was a bit steep but it was worth it! Karlstad, Sweden
forward2me

Response:

Thanks for your kind comments! We look forward to receiving more parcels for yourself in the future! Have a good weekend!

James

Unknown

The service is good for expensive purchases with a big price difference between UK and DK. I have considered using the service several times for smaller purchases but found it to be too expensive.
forward2me

Response:

Thank you for your comments. If you purchase more than one item then we can consolidate all the items into one parcel for you, this is a lot cheaper than sending them all individually! Please get in touch if you require any more information.

James

Unknown

Excellent services.
forward2me

Response:

Thank you for your kind comment. Have a good weekend and we look forward to recieving more parcels for you in the future!

James

Unknown

the service was really good, the items were securely packed and arrived undamaged very quickly. but it was too expensive for me to use this service again or recommend it to others. the cost of the postage - 195 pounds - was more than the cost of the goods.The price i was charged was a lot more than the price i calculated using the Forward2me calculator, so i felt ripped off. I asked if they had a cheaper option as i am not in a hurry to receive the goods, and was told it was only for 2kgs or less. so i wont be using this service again as there seems to be no way of guaranteeing the delivery cost prior to having my items sent to forward2me.

Unknown

thank for your service .
forward2me

Response:

Thank you for your comments. We are pleased to hear you were happy with our service and we look forward to recieving more parcels for you in the future.

James

Unknown

So far everything has been done to my expectations
forward2me

Response:

Your views mean a lot to us - we appreciate you taking the time to give us your feedback. Thanks, have a good weekend!

James

Unknown

Support provided was excellent.
forward2me

Response:

Thanks you for your kind comments and for taking the time to feed back to us.

James

Unknown

fast and friendly
forward2me

Response:

Thank you for your kind comments - we appreciate your response as your views are very important to us. Have a good day!

James

Unknown

As advertised - prompt service, all went well. Thanks.
forward2me

Response:

We appreciate your feedback - thanks for your kind comments. We look forward to shipping more of your parcels in the future.

James

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