Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
It's always a pleasure to use Forward2Me. I have noticed some of the comments about expense, but you get the service you pay for. Thanks forward2Me!!
forward2me

Response:

Many thanks for taking the time to leave us with your feedback - we really appreciate your comments. We do use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service please get in touch.
We look forward to receiving more parcels for you in future.
Kind Regards,
James

Mens Top

DHL Economy Select
Muy buen servicio, un poco caro pero merece la pena.
forward2me

Response:

Many thanks for taking the time to leave your comments, it's much appreciated - hope you don't mind but I have translated it for other users.

'Very good service, a little pricey but worth it.'

We are really pleased that you thought we provide a very good service.
With regard to your thoughts on pricing, we thought we would clarify what’s involved at this end as part of the shipping process.
We open every package to ensure that the item/s are legal to ship, we repackage parcels to reduce the size where we can to keep the shipping costs to a minimum, generate export paperwork and pay the courier/shipper for a smooth delivery.
We track all parcels until you receive them and then assist in any way when there’s any customs delays etc. We are also at the end of an e-mail 7 days per week if you need any help/assistance with anything regarding your forward2me account.
We hope this all helps you to understand the costs involved and you will continue to use forward2me. If you have any further queries then please don't hesitate to get in touch through email.
Have a great week.
Kind Regards,

Janet.
Un gran servicio, merece la pena.

Unknown

DHL Express Worldwide
Great service but the consolidadtion is not cheap at all.
forward2me

Response:

Many thanks for taking the time to feedback to us.

We're really pleased that you thought we provide a great service - we do all we can to ensure that we meet and exceed our customer expectations.
Regarding your thoughts on our consolidation service we thought we would let you know that it is more economical to consolidate multiples of items rather than just 1 or 2.
If you need more information on our sliding scale for consolidation pricing please do not hesitate to contact us through the website.
We hope this all helps and we look forward to helping you out again soon.
Kind Regards,

Janet.

Model Plane

DHL Express Worldwide
In my previous feedback I had complaint about the shipping prices applied by 'forward2me' and had asked whether Royal Mail Services could be applied. Forward2me people immediately and very kindly responded to me about my query. And they have offered me Royal Mail Services too. But even Royal Mail Services were still too expensive as they have quoted. I am making this comparison with my individual purchasing and shipment experiences using the same Royal Mail Services from U.K. I can say the same more so for their DHL shipments as well. In short, whether it is DHL Worldwide Express or Royal Mail Services shipping prices deducted by 'forward2me' is very high. Best regards, Erdem Tandirli
forward2me

Response:

Many thanks for taking the time to leave us with your feedback - your comments are really appreciated.
Just to clarify what’s involved at this end as part of the shipping process. We open every package to ensure that the item/s are legal to ship, we repackage parcels to reduce the size where we can to keep the shipping costs to a minimum, generate export paperwork and pay the courier/shipper for a smooth delivery. We track all parcels until you receive them and then assist in any way when there’s any customs delays etc. We are also at the end of an e-mail 7 days per week if you need any help/assistance with anything regarding your forward2me account.
We hope this all helps you to understand the costs involved and you will continue to use forward2me. If you have any further queries then please don't hesitate to get in touch through email.
Have a great weekend.
Kind Regards,

James

Bag

DHL Express Worldwide
Love the services ~ The team has been great - Friendly & helpful =) Thank you so much for your time ~
forward2me

Response:

Thanks for your kind comments, we really appreciate your views. We look forward to shipping to you again in the future.
Have a good weekend.
Kind Regards,

James

Unknown

DHL Express Worldwide
Incredible and very fast service!
forward2me

Response:

Many thanks taking the time to leave us with your feedback, we really appreciate your kind comments.
Have a good weekend.
Kind Regards,

James

Unknown

forward2me basic
excellent service
forward2me

Response:

Thanks for your feedback, we really appreciate your kind comments.
Kind Regards,

James

Unknown

DHL Economy Select
Excellent service fast, litlle bit pricy but very useful to "access" products that in Italy are not avalable.
forward2me

Response:

Many thanks for taking the time to respond to us, we really appreciate your feedback. We ship your parcels through DHLs premium, door to door, fully tracked service to provide our customers with the service they expect. We can offer you different shipping options in future to help you get the best price for your shipment, for example Royal Mail. We'll be introducing this on our website in the future but we haven't quite got there yet. If you get in touch through our website we'll be happy to look into what options are available for you.
Kind Regards,

James

Unknown

DHL Express Worldwide
Very expensive For a small box 45 pounds to Greece
forward2me

Response:

Thanks for your feedback. We're sorry you feel our service is expensive - if your shipment was only a small box it is likely that your address is classed as a remote area by our couriers. To avoid this surcharge for future shipments then we can offer to ship to you through Royal Mail or other couriers. If your shipment was of high value then it is best to ship through DHL for full tracking of your parcel.
Hope this helps and if you have any further queries please don't hesitate to get back in touch through email.
Hope this helps.
Kind Regards,

James

Kindle

DHL Express Worldwide
It simply works.
forward2me

Response:

Thanks for taking the time to leave us with your feedback, we really appreciate your comments.
We hope that we can help you again in the near future.
Kind Regards,

James

Land Rover Defender Bonnet Screws/bolts

Forward2me shipment
Wonderful price, fast shipping and extremely well packaged. Not only all of that, but forward2me has been outstanding in the customer service department. I've needed to have several orders to be consolidated into one, which they did with no issues, and they waited patiently for all of the packages to arrive. Absolutely outstanding service!
forward2me

Response:

Many thanks for taking the time to leave us with your feedback, your views mean a lot to us. We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future.
Kind Regards,

James

Unknown

DHL Express Worldwide
Within 3 days to Hong Kong, very fast and smooth service. EXCELLENT!!!
forward2me

Response:

Thanks for your feedback and for your kind comments, we really appreciate your views.
We look forward to shipping to you again in the future.
Kind Regards,

James

Unknown

DHL Economy Select
Perfect service. Very quick shipping, everything traceable and packet was in Germany in close to no time. I can highly recommend this service and will definitely use it again.
forward2me

Response:

Thanks for your feedback, we really appreciate your kind comments.
We look forward to receiving more parcels for you in the future.
Kind Regards,

James

Unknown

DHL Express Worldwide
Great service, very fast delivery! You truly get what you pay for.
forward2me

Response:

Many thanks for your feedback, your opinions are really important to us. We're pleased to hear that you were happy with the service that we provided and we hope that you will use forward2me again in the future.
Kind Regards,

James

Camera Accessories

DHL Express Worldwide
The order was delivered in record time. Communication with customer agents - excellent. One con. - rather poor packaging. Would have liked something more substantial considering the contents. But then this would maybe have increased the shipping charges. All in all I am very satisfied.
forward2me

Response:

Many thanks for your feedback, we really appreciate your views. We do repack items to ensure that they are safe for international shipping. When we do this we do try to keep the parcel as small as possible to keep shipping costs down but our priority is delivering your parcel to you in perfect condition.
If you had any other problems with your parcel please get in touch via email.
Kind Regards,

James

Cd - Girls Aloud

Forward2me shipment
As always, forward2me doesn't disappoint me! My items arrived really fast and were very well protected (everything was in perfect condition). Now I can't think of any other forwarding services in the UK to fulfill my needs!
forward2me

Response:

Many thanks for taking the time to respond to us, we really appreciate your feedback. We're glad you received your items in good time and everything was how you expected it to be.
We look forward to helping you again in the future.
Kind Regards,

James

Unknown

DHL Express Worldwide
Another awesome delivery! Oustanding customer service!
forward2me

Response:

We're really pleased to hear that you think our service is awesome - we think you're great too.
Your feedback is really important to us and we look forward to helping you out again in the near future.

Kind Regards,

Janet.

Wii Game

forward2me basic
thanks good service and efficient
forward2me

Response:

Many thanks for taking the time to let us know - we really appreciate your feedback.

Kind Regards,

Janet.

Unknown

DHL Express Worldwide
Postage rate resulted in delivery costs being much higher than the cost of the item that was forwarded to me. Very disappointed.
forward2me

Response:

Many thanks for taking the time to feedback to us , your comments are really important to us.
We realise that pricing can be a sensitive issue but wanted to try and put this in context for you.
To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value.
Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't.
Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books.
In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment.
As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and also pay our team of employees a reasonable salary.
We hope this all helps and you will continue to use forward2me.
Have a great day.
Kind Regards,

Janet.

Ladies Trousers

DHL Express Worldwide
excellent and really fast service!!!thank you so much!!!!
forward2me

Response:

Great to hear that you're really pleased with our services - we look forward to helping you again in the near future.

Thanks for taking the time to feedback to us.

Kind Regards,

Janet.