Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Perhaps a bit pricey...
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service.
We are more than happy to do a price match if you have some one in mind that can provide the same level of service.
If you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.

James

Unknown

Does exactly what it says! Never had a problem and charges are reasonable given the fast time for delivery
forward2me

Response:

Thank you for your feedback, it is very important to us. We look forward to receiving future parcels for you. Have a great weekend!

James

Unknown

OK
forward2me

Response:

Thank you for your feedback, have a good weekend!

James

Unknown

Good and needed service. One thing i would like to add is: sometimes certain sites not only require foreign adress but even a foreign card. If we can be assigned an account and then obviously charged it would be great.
forward2me

Response:

Thank you for providing us with your feedback. We can offer you our personal shopper service if you come across similar problems in the future. Please get in touch with us if you need anymore details.

James

Unknown

The service is fantastic especially if you want something in a hurry and Janet the girl I deal with is really lovely but I didn't rate it exellent as I have found a company that is cheaper.
forward2me

Response:

Thank you for taking the time to respond to us, we appreciate your feedback.
We offer a premium, door to door, tracked service with very fast transit times. We can also consolidate packages for you over a period of time to make shipping more cost effective.
We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.

James

Unknown

Very happy with the services, wouldn't change a thing!
forward2me

Response:

We are delighted that you are happy with our services. Thank you for taking the time to feed back to us.

James

Unknown

Supbert survive! orderd a jumper from Hackett took Hackett five days to send it to forward2me, received the item the following day! :) the price was a bit steep but it was worth it! Karlstad, Sweden
forward2me

Response:

Thanks for your kind comments! We look forward to receiving more parcels for yourself in the future! Have a good weekend!

James

Unknown

The service is good for expensive purchases with a big price difference between UK and DK. I have considered using the service several times for smaller purchases but found it to be too expensive.
forward2me

Response:

Thank you for your comments. If you purchase more than one item then we can consolidate all the items into one parcel for you, this is a lot cheaper than sending them all individually! Please get in touch if you require any more information.

James

Unknown

Excellent services.
forward2me

Response:

Thank you for your kind comment. Have a good weekend and we look forward to recieving more parcels for you in the future!

James

Unknown

the service was really good, the items were securely packed and arrived undamaged very quickly. but it was too expensive for me to use this service again or recommend it to others. the cost of the postage - 195 pounds - was more than the cost of the goods.The price i was charged was a lot more than the price i calculated using the Forward2me calculator, so i felt ripped off. I asked if they had a cheaper option as i am not in a hurry to receive the goods, and was told it was only for 2kgs or less. so i wont be using this service again as there seems to be no way of guaranteeing the delivery cost prior to having my items sent to forward2me.

Unknown

thank for your service .
forward2me

Response:

Thank you for your comments. We are pleased to hear you were happy with our service and we look forward to recieving more parcels for you in the future.

James

Unknown

So far everything has been done to my expectations
forward2me

Response:

Your views mean a lot to us - we appreciate you taking the time to give us your feedback. Thanks, have a good weekend!

James

Unknown

Support provided was excellent.
forward2me

Response:

Thanks you for your kind comments and for taking the time to feed back to us.

James

Unknown

fast and friendly
forward2me

Response:

Thank you for your kind comments - we appreciate your response as your views are very important to us. Have a good day!

James

Unknown

As advertised - prompt service, all went well. Thanks.
forward2me

Response:

We appreciate your feedback - thanks for your kind comments. We look forward to shipping more of your parcels in the future.

James

Unknown

First delivery was excellent. Door to door service amazing. My parcel arrived in Australia within 3 days from the UK. The sencond delivery was slighty less so as the local courier passed my parcel on to Australia Post, which in turn slowed the process and also meant I had to go and pick my parcel up from the local post office. The second delivery was alittle dissapointing for the charges paid.

Unknown

Everything happened as promised within a very quick timeframe
forward2me

Response:

Thanks for taking the time to give us your feedback - it's very important to us. We look forward to shipping more parcels for you in the future.

James

Unknown

With regards to the service rendered to me the 'Forward2me' always put the interest of the client first.
forward2me

Response:

Thank you for the positive feedback - we appreciate your views.

James

Unknown

It all worked very easily and I would use them again. Many thanks
forward2me

Response:

Thank you for responding and leaving your kind comments. We look forward to receiving parcels for you in the future.

James

Unknown

it works, but it's far too expensive - the estimate was not close to the real cost. I will not use the service again.
forward2me

Response:

Thanks for the feedback.

Regarding the estimate - please get in touch with us and provide more details so we can understand what happened. We have a policy of honouring all estimates even if it means we make a loss on it - we would rather do that than risk an unhappy customer so it's not clear how this has happened.

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