Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Economy Select
Quick delivery & well-packaged item thanks!
forward2me

Response:

That's really good to hear - many thanks for letting us know.
We look forward to helping you again in the near future.

Kind Regards,

Janet.

Heated Insoles

DHL Express Worldwide
excellent service, very fast 1kg costs: £35.67 dhl others: 1kg $29 dhl
forward2me

Response:

Many thanks for your feedback,it's important to us.

We're really keen to respond to our customer needs and comments and would really appreciate if you could let us know who/which company would have charged you $29.
We're also keen to know if this is for the actual weight or volumetric weight.
We look forward to hearing from you either on this forum or through customer services on our website.

Kind Regards,

Janet.

Plastic car badge

DHL Express Worldwide
Fantastic service, great communication. Received my items on time. Highly recommended!
forward2me

Response:

Many thanks for your feedback, it's really important to us.

We're really pleased that that you think we provide a fantastic service, we try really hard to get it right for our customers.

If there's ever anything we can do to help please get in touch through the website.

Have a great day.

Kind Regards,

Janet.

Unknown

DHL Express Worldwide
Fast, helpful prompt service.
forward2me

Response:

That's really great to hear, many thanks for letting us know.
We look forward to helping you out again in the near future.

Kind Regards,

Janet.

Unknown

DHL Express Worldwide
Very efficient service, really fast delivery. Now I can shop in UK! Grazie mille!
forward2me

Response:

We're really pleased that you're really happy with our services. If we can do anything to help in the future please let us know.

Grazie Mille - (thank you very much)

Kind Regards,

Janet.

Unknown

forward2me basic
You continue to amaze me... routed another order onto you from eBay and the price worked out cheaper than the original merchant estimate - will definitely pass the word around!
forward2me

Response:

We're really pleased that you're amazed by our services and encouraging to know that we are more competitive than an ebay seller.

Many thanks for passing the word around, we really appreciate it.

Have a great day and wee look forward to looking after you again at forward2me.

Kind Regards,

Janet.

Unknown

Forward2me shipment
Delighted with the service, but the cost of the courier service was horrific. Had I known what that cost would be before we ordered the goods we would not have gone through with the transaction. This is no fault of Forward2me, but I will be very wary in future. The goods cost £89 and the courier some £123 !!
forward2me

Response:

We're really pleased that you are delighted with our services - we appreciate you letting us know.

I think I recall this shipment and that it was very large in size and not particularly heavy.

The couriers pricing is worked out on the volumetric weight of the item (the amount of space that it will take up on the aeroplane).

If you have something large in the future we could look at other shippping methods for you.

Have a great day.

Kind Regards,

Janet.

Packs of party toys

DHL Express Worldwide
Great service as usual
forward2me

Response:

Many thanks for your kind comments.

That's great to hear that we are continuing to look after you and your parcels and maintained the same level of service that you enjoy.

Kind Regards,

Janet.

Unknown

DHL Express Worldwide
Very pleased with the quick delivery times and the response times to my various Email enquiries. I'd like to see some cheaper postage options, for instance something between the tracked/prompt delivery and the alternative untracked, 6wk delivery would be ideal.
forward2me

Response:

Many thanks for responding to us, your feedback is important.

We're really pleased that you enjoy our fast delivery times/turnaround times and the customer services responses to your e-mails.

We take on board your requirements for a shipping service in between the door to door tracked service and the standard mail and thank you for raising this.

Kind Regards,

Janet.

Baby Wipes

DHL Economy Select
I have been more then happy to get excellent service from these guys. Thank you!!
forward2me

Response:

Many thanks for taking the time to let us know - we really appreciate your feedback.
Kind Regards,

James

Bottles of Foundation

DHL Express Worldwide
I was very happy with the excellent and professional personal shopper service forward 2 me provided to me. My goods were purchases and delivered with ultimate efficiency. Thank you.
forward2me

Response:

Many thanks for taking the time to respond to us, we appreciate your kind comments.
We look forward to helping you out again if you require our services in the future.
Kind Regards,

James

Unknown

DHL Express Worldwide
Timely and excellent follow-up
forward2me

Response:

Thanks for your feedback, we really appreciate your kind comments. We look forward to receiving more parcels for you in the future.
Kind Regards,

James

Unknown

DHL Express Worldwide
Excelente service. I received my google nexus 10 in 24 hours in Portugal.
forward2me

Response:

Thanks for your feedback - we really appreciate your comments. We're pleased to hear that you received your parcel in good time and we hope that we can help you again in the future.
Kind Regards,

James

Unknown

DHL Express Worldwide
The service is excellent, it was at little bit expensive but worth it, I will definitely use the service again, thank you so much.
forward2me

Response:

Thanks for taking the time to respond to us, we appreciate your comments. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service please get in touch.
We look forward to shipping to you again in the future.
Kind Regards,

James

Unknown

DHL Economy Select
Good Service, I'll use it again for sure. Best Regards.
forward2me

Response:

Many thanks for taking the time to leave us with your feedback, and for your kind comments. We're really pleased to hear that you were happy with the service that we provided and we look forward to shipping to you again in the future.
Kind Regards,

James

Unknown

DHL Express Worldwide
It's always a pleasure to use Forward2Me. I have noticed some of the comments about expense, but you get the service you pay for. Thanks forward2Me!!
forward2me

Response:

Many thanks for taking the time to leave us with your feedback - we really appreciate your comments. We do use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different service please get in touch.
We look forward to receiving more parcels for you in future.
Kind Regards,
James

Mens Top

DHL Economy Select
Muy buen servicio, un poco caro pero merece la pena.
forward2me

Response:

Many thanks for taking the time to leave your comments, it's much appreciated - hope you don't mind but I have translated it for other users.

'Very good service, a little pricey but worth it.'

We are really pleased that you thought we provide a very good service.
With regard to your thoughts on pricing, we thought we would clarify what’s involved at this end as part of the shipping process.
We open every package to ensure that the item/s are legal to ship, we repackage parcels to reduce the size where we can to keep the shipping costs to a minimum, generate export paperwork and pay the courier/shipper for a smooth delivery.
We track all parcels until you receive them and then assist in any way when there’s any customs delays etc. We are also at the end of an e-mail 7 days per week if you need any help/assistance with anything regarding your forward2me account.
We hope this all helps you to understand the costs involved and you will continue to use forward2me. If you have any further queries then please don't hesitate to get in touch through email.
Have a great week.
Kind Regards,

Janet.
Un gran servicio, merece la pena.

Unknown

DHL Express Worldwide
Great service but the consolidadtion is not cheap at all.
forward2me

Response:

Many thanks for taking the time to feedback to us.

We're really pleased that you thought we provide a great service - we do all we can to ensure that we meet and exceed our customer expectations.
Regarding your thoughts on our consolidation service we thought we would let you know that it is more economical to consolidate multiples of items rather than just 1 or 2.
If you need more information on our sliding scale for consolidation pricing please do not hesitate to contact us through the website.
We hope this all helps and we look forward to helping you out again soon.
Kind Regards,

Janet.

Model Plane

DHL Express Worldwide
In my previous feedback I had complaint about the shipping prices applied by 'forward2me' and had asked whether Royal Mail Services could be applied. Forward2me people immediately and very kindly responded to me about my query. And they have offered me Royal Mail Services too. But even Royal Mail Services were still too expensive as they have quoted. I am making this comparison with my individual purchasing and shipment experiences using the same Royal Mail Services from U.K. I can say the same more so for their DHL shipments as well. In short, whether it is DHL Worldwide Express or Royal Mail Services shipping prices deducted by 'forward2me' is very high. Best regards, Erdem Tandirli
forward2me

Response:

Many thanks for taking the time to leave us with your feedback - your comments are really appreciated.
Just to clarify what’s involved at this end as part of the shipping process. We open every package to ensure that the item/s are legal to ship, we repackage parcels to reduce the size where we can to keep the shipping costs to a minimum, generate export paperwork and pay the courier/shipper for a smooth delivery. We track all parcels until you receive them and then assist in any way when there’s any customs delays etc. We are also at the end of an e-mail 7 days per week if you need any help/assistance with anything regarding your forward2me account.
We hope this all helps you to understand the costs involved and you will continue to use forward2me. If you have any further queries then please don't hesitate to get in touch through email.
Have a great weekend.
Kind Regards,

James

Bag

DHL Express Worldwide
Love the services ~ The team has been great - Friendly & helpful =) Thank you so much for your time ~
forward2me

Response:

Thanks for your kind comments, we really appreciate your views. We look forward to shipping to you again in the future.
Have a good weekend.
Kind Regards,

James