Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Forward2me shipment
No problem with the delivery. Very satisfied with the service.
forward2me

Response:

We are pleased to hear you were happy with the service we provided, thank you for taking the time to respond.

James

Unknown

DHL Express Worldwide
Great service,fast and easy to set up. One gripe is the cost of sending everything DHL which is very expensive, why cant it be sent Data post to cut costs?
forward2me

Response:

Thanks for the feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these.

In future we plan to allow the customer to select the level of service they require for each package via our website. In the mean time we recommend you consolidate packages or let us know if something is of very low value and we'll check if any alternatives are possible.

Unknown

Forward2me shipment
Very good service although prices are quite high
forward2me

Response:

Thanks for taking the time to respond - customer feedback is important to us. Whilst we're looking at new pricing strategies for smaller items, wanted to make you aware of our consolidation service. For more information please contact info@forward2me.com and we'll tell you more about it.

Janet

Unknown

Forward2me shipment
Very happy.
forward2me

Response:

Thanks for your feedback!

James

Unknown

Forward2me shipment
I really think it's great we have the opportunity to shop products from UK. However, I think the fees are much over the logical! I paid for a bikini 26 pounds!!!
forward2me

Response:

Thanks for the feedback - we really appreciate it as it helps us determine where we need to improve things.

We understand how the pricing can be prohibitive for very small or low value items. We are working to introduce a new service to cover items up to 2kg - which would definitely cover a bikini. We hope to have this in place for the summer.

In the mean time one way to try and deal with this is to consolidate - e.g. receive 4 or 5 items at forward2me and then have us put them into a single shipment for you. This proves very cost effective in nearly every situation because the cost of a 5kg package is massively smaller than 5 separate 1kg shipments.

Unknown

Forward2me shipment
Forwarding service I can rely on....!!!
forward2me

Response:

Thanks for your feedback! Have a great weekend!

James

Unknown

Forward2me shipment
It was great! It was just what I needed.
forward2me

Response:

Thanks for taking the time to respond to us! We look forward to shipping your parcels in the future!

James

Unknown

Forward2me shipment
Very good service, would recommend their service to anybody.
forward2me

Response:

Thanks for the feedback. We're delighted you were happy with the service you received. Have a good weekend!

James

Unknown

Forward2me shipment
i AM VERY SATISFIED WITH YOUR SERVICES.THERE IS AN EXCELLENT CUSTOMER SERVICE,VERY QUICK AND SAFE SHIPPING ,VERY GOOD COMMUNICATION,HELP AND SUPPORT.
forward2me

Response:

Thank you for your kind comments and taking the time to respond. We look forward to shipping your parcels again in the future!

James

Unknown

Forward2me shipment
Service was prompt and professional.
forward2me

Response:

Thanks for the positive feedback. Have a good day!

James

Unknown

Forward2me shipment
The service was excellent, fast and personal. I will definitely use it again.
forward2me

Response:

We really appreciate your feedback - thanks. We look forward to shipping more of your parcels soon!

James

Unknown

Forward2me shipment
Forward2me are absolutely superb. I have been with them several months now and have found their customer service to be without fault - each delivery has been processed well and quickly. I would heartily recommend them :)
forward2me

Response:

Thank you for your kind comments, we're very pleased you're happy with our service. We look forward to receiving your next parcels!

James

Unknown

Forward2me shipment
Very fast shipping. Communication is excelllent
forward2me

Response:

Thank you for the positive feedback. Have a good weekend!

James

Unknown

Forward2me shipment
Everything was just perfect!
forward2me

Response:

Thank you for your kind feedback - it is very much appreciated!

James

Unknown

fast service, great price

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