Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Forward2me shipment
It was very professional! I bit expensive, but I was happy with forward2me!!
forward2me

Response:

Thanks for your kind comments - we provide a premium, door to door, tracked service.
We are more than happy to do a price match if you have some one in mind that can provide the same level of service or if you have more than one parcel we are happy to consolidate packages which will reduce your shipping costs.

James

Unknown

Forward2me shipment
I have been impressed with Forward2me's service my products are despatched promptly & well packaged. I recently had a query regarding a charge & Michelle addressed & rectified the issue very quickly. Would recommend them highly. The only extra thing I would like to see would be the ability to combine multiple purchases into one shipment.
forward2me

Response:

Thanks for your kind comments! We can now offer a consolidation service so that you can combine multiple purchases into one shipment to save on shipping costs. If you would like any more information please get in touch.

James

Unknown

Forward2me shipment
unbelievable ! the delivery from UK to Greece took only 2 days.thanks a lot forward2me.i wish you success at all times.
forward2me

Response:

We're delighted you were happy with our service, we look forward to shipping more parcels for you in the future. Thanks for the feedback.

James

Unknown

Forward2me shipment
I think your service is very good but was quite put out by your charneed my parcel to be sent by DHL normal post would have been good enough.
forward2me

Response:

Thanks for your feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using normal post would not include any of these.

James

Unknown

Forward2me shipment
Excellent and fast service.
forward2me

Response:

Thanks for your kind comments. We appreciate it!

James

Unknown

Forward2me shipment
They must have a website that shows you what items they have received on your behalf
forward2me

Response:

Thanks for your feedback - this is something which we plan on introducing in the near future. Have a great weekend!

James

Unknown

Forward2me shipment
Simple, I will use again.
forward2me

Response:

Thanks for taking the time to give us your feedback. We look forward to shipping more parcels to you in the future.

James

Unknown

Forward2me shipment
Very excellent. Fast and Reliable. I'm very please to receive my parcel within only 3 days. Thanks Forward2me. I suggest you must be a member of Forward2me if you want to shop at UK
forward2me

Response:

Thanks for your kind comments! We really appreciate your feedback.

James

Unknown

Forward2me shipment
Great Job!
forward2me

Response:

Thanks for your positive feedback - we really appreciate it. Have a good weekend.

James

Unknown

Forward2me shipment
excellent customers service,helpful and friendly representatives
forward2me

Response:

Thank you for your kind comments. Have a good weekend!

James

Unknown

Forward2me shipment
Forward 2 me are fast and reliable
forward2me

Response:

Thank you for taking the time to respond. We appreciate your feedback. Have a good weekend!

James

Unknown

Forward2me shipment
Used the service once, communication was fast and a pleasure. I would use it a lot more if package consolidation was offered, but most importantly, if prices were lower. I also use US based forwarders and the prices are much more reasonable. With forward2me you're looking at 20 sterling even for very small items. Also, proxy shopping, by using a UK credit card, would be really useful.
The service was a pleasure to use, but is way too expensive. Different shipping options including different couriers should be offered. I paid over 50 sterling for a small camcorder, negating any savings. Also, package storage and consolidation are a must for any forwarding services. The webpage is clear and straightforward, and I'm sure forward2me are committed to improving their service. I will defintely keep an eye on them, and use them again once these suggestions are implemented
forward2me

Response:

Thanks for the feedback - it's much appreciated.

We are working hard to implement a consolidation service via the website which should help reduce prices. This should be available within the next couple of months. In the interim where a customer needs consolidation we will handle it manually for you - just send an email to that effect - we already have some customers consolidating hundreds of items each.

We're also working on a personal shopper service (proxy shopping). For customers within the EU (such as yourself) we will be able to buy items ex VAT (20%) if you can provide us with an EU VAT number.

Unknown

Forward2me shipment
Very good Service
forward2me

Response:

Thanks for your positive feedback, have a good weekend!

James

Unknown

Forward2me shipment
Great service
forward2me

Response:

Thanks for taking the time to leave your kind comments!

James

Unknown

Forward2me shipment
I rated bad because the costs are very expensive and i understand that you use express courier service. infact the service is excellent because items were with me next day i made you the payment. But the fastness of the delivery is not important to me, sometimes it can take 15/20days. So i suggest that you give us customers option costs of delivery like 2 day service or 15 day service. To be honest i will not use the service again at those costs. Thanks for giving me the space to give my opinion and feedback. Good Day and Happy Easter. Pierre Borg
forward2me

Response:

Thanks you for the feedback. We are working to provide different levels of service in future. At the moment we use DHL Express unless we are specifically asked to do otherwise. The reason for this is if we post something via the Post Office there is no tracking, no guaranteed service level and no insurance. In the past when we have done this we have experienced problems and those problems reflect badly on forward2me. The hope is to provide a kind of "fire and forget" service in future which just sends the package via the cheapest method possible but leaves no scope for claims against forward2me - hopefully this will provide something for those customers that don't care when an item is slow or are happy with the possibility of it going missing owing to it being low value.

Unknown

Forward2me shipment
Overall a great experience, got my delivery quickly, but the shipping cost was a bit on the steep side given the package involved.
forward2me

Response:

Thanks for the feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these, however if you do want standard shipping on a future parcel then please get in touch.

James

Unknown

Forward2me shipment
I was a bit disappointed that my package was rated higher because of the volumetric weight. Tracking is very good because I could predict the delivery day and be at home to recieve it.

Unknown

Forward2me shipment
Excellent,fast service and friendly service!! Highly recommended !!!!
forward2me

Response:

Thanks for the kind comments, we're glad you were happy with our service and we look forward to shipping more parcels to you in the future!

James

Unknown

Forward2me shipment
There were problems with the address being accepted. The service was expensive but it was very good and my item arrived fast and in great condition. My only other complaint is not being able to contact the company by phone although the email responses from real people at the company were fast and very helpful. Their excellent email responses were the main reason I was persuaded to use it. Please could they sort out the address problems. I have already recommended forward2me to friends.
forward2me

Response:

Thanks for the feedback.

We are working hard to fix address issues as they arise at different companies. If there is ever a specific company that won't accept the address please let us know and we will work with them to find a solution for you.

You are always welcome to call us on +44 1995 606060 although the best contact method is email.

Unknown

Forward2me shipment
I am pleased to share my positive opinion. I thank forward2me for giving me access to buy items from amazon.com.uk that cannot be dispatched to my country. Besides I honestly declare that when I had problems in tracking items or any queries I was always assisted buy Forward2me representatives who are suave and obliging. Thanks for giving me the opportunity to express my good rapport with Forward2me. Michael Zammit
forward2me

Response:

We're very pleased to hear your feedback, it is important to us. We're delighted you were happy with our service and look forward to recieving more parcels for you in the future.

James

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