Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

The service is fantastic especially if you want something in a hurry and Janet the girl I deal with is really lovely but I didn't rate it exellent as I have found a company that is cheaper.
forward2me

Response:

Thank you for taking the time to respond to us, we appreciate your feedback.
We offer a premium, door to door, tracked service with very fast transit times. We can also consolidate packages for you over a period of time to make shipping more cost effective.
We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.

James

Unknown

Very happy with the services, wouldn't change a thing!
forward2me

Response:

We are delighted that you are happy with our services. Thank you for taking the time to feed back to us.

James

Unknown

Supbert survive! orderd a jumper from Hackett took Hackett five days to send it to forward2me, received the item the following day! :) the price was a bit steep but it was worth it! Karlstad, Sweden
forward2me

Response:

Thanks for your kind comments! We look forward to receiving more parcels for yourself in the future! Have a good weekend!

James

Unknown

The service is good for expensive purchases with a big price difference between UK and DK. I have considered using the service several times for smaller purchases but found it to be too expensive.
forward2me

Response:

Thank you for your comments. If you purchase more than one item then we can consolidate all the items into one parcel for you, this is a lot cheaper than sending them all individually! Please get in touch if you require any more information.

James

Unknown

Excellent services.
forward2me

Response:

Thank you for your kind comment. Have a good weekend and we look forward to recieving more parcels for you in the future!

James

Unknown

the service was really good, the items were securely packed and arrived undamaged very quickly. but it was too expensive for me to use this service again or recommend it to others. the cost of the postage - 195 pounds - was more than the cost of the goods.The price i was charged was a lot more than the price i calculated using the Forward2me calculator, so i felt ripped off. I asked if they had a cheaper option as i am not in a hurry to receive the goods, and was told it was only for 2kgs or less. so i wont be using this service again as there seems to be no way of guaranteeing the delivery cost prior to having my items sent to forward2me.

Unknown

thank for your service .
forward2me

Response:

Thank you for your comments. We are pleased to hear you were happy with our service and we look forward to recieving more parcels for you in the future.

James

Unknown

So far everything has been done to my expectations
forward2me

Response:

Your views mean a lot to us - we appreciate you taking the time to give us your feedback. Thanks, have a good weekend!

James

Unknown

Support provided was excellent.
forward2me

Response:

Thanks you for your kind comments and for taking the time to feed back to us.

James

Unknown

fast and friendly
forward2me

Response:

Thank you for your kind comments - we appreciate your response as your views are very important to us. Have a good day!

James

Unknown

As advertised - prompt service, all went well. Thanks.
forward2me

Response:

We appreciate your feedback - thanks for your kind comments. We look forward to shipping more of your parcels in the future.

James

Unknown

First delivery was excellent. Door to door service amazing. My parcel arrived in Australia within 3 days from the UK. The sencond delivery was slighty less so as the local courier passed my parcel on to Australia Post, which in turn slowed the process and also meant I had to go and pick my parcel up from the local post office. The second delivery was alittle dissapointing for the charges paid.

Unknown

Everything happened as promised within a very quick timeframe
forward2me

Response:

Thanks for taking the time to give us your feedback - it's very important to us. We look forward to shipping more parcels for you in the future.

James

Unknown

With regards to the service rendered to me the 'Forward2me' always put the interest of the client first.
forward2me

Response:

Thank you for the positive feedback - we appreciate your views.

James

Unknown

It all worked very easily and I would use them again. Many thanks
forward2me

Response:

Thank you for responding and leaving your kind comments. We look forward to receiving parcels for you in the future.

James

Unknown

it works, but it's far too expensive - the estimate was not close to the real cost. I will not use the service again.
forward2me

Response:

Thanks for the feedback.

Regarding the estimate - please get in touch with us and provide more details so we can understand what happened. We have a policy of honouring all estimates even if it means we make a loss on it - we would rather do that than risk an unhappy customer so it's not clear how this has happened.

Unknown

Its services are very useful to me. No more postage problems.. I would buy the object anyway, and forwarded2me instantly. Well done for the good idea. Thanks Regards Sandro Spiteri Cremona
forward2me

Response:

We're delighted to hear that our service has helped you, we look forward to forwarding more parcels to you in the future! Thanks for the feedback!

James

Unknown

It works fine but mailing expenses for parcel post to Austria are very high.
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service.
We are more than happy to do a price match if you have some one in mind that can provide the same level of service.
We can also offer you our consolidation service if you are receiving more than one parcel. If you require any more information please get in touch.

James

Unknown

Service was fast and efficient
forward2me

Response:

Thank you for your kind comments - they are important to us.

James

Unknown

Great service and fast shipping plus very good pricing - got my goods within just over a week shipped from the UK to Sweden - highly recommended : ) / Torbjörn
forward2me

Response:

We're very happy to hear your positive feedback, we look forward to receiving more parcels for you! Have a good weekend.

James

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