Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

although I had some problems with my purchase from Amazon due to their system with the address, the support was very good.
forward2me

Response:

Thank you for your feedback - don't forget to 'like' our picture on Facebook to have the chance of winning a kindle during the month of May.
Kind Regards,

Janet

Unknown

My article arrived in great order and it was easy to use. I would definitely use them again for services to Australia from England.
forward2me

Response:

Thank you for your feedback its very much appreciated - we look forward to receiving future parcels for you.
Have a great weekend.

Michelle

Unknown

Forward2me shipment
fuss free, trouble free transaction with zero additional interaction/queries required - this is how it should be - where the service provided is good enough to be "invisible".
forward2me

Response:

Thank you for your kind comments. Don't forget to 'like' our photo on Facebook to have the chance of winning a kindle throughout the month of May.
Have a great weekend.

Michelle

Unknown

Really pleased with the service and prices. Very friendly and helpful staff. Such a pleasure to deal with. Thanks for your service, your'e the best!
forward2me

Response:

Thank you for your kind comments - don't forget to 'like' our picture on Facebook to have the chance of winning a kindle in our May Madness draw.
Thanks,

Janet

Unknown

always prompt, helpful and most of all friendly!I keep going back again and again...
forward2me

Response:

Thank you for taking the time to respond - your feedback is important to us. Have a good day.

Janet

Unknown

Would def use it again! At first I was very worried but when I received the items they were packed very carefully and they arrived very quickly! the charge was normal and I recommend it to everyone!
forward2me

Response:

We're very pleased that you gained confidence in us and are happy with our service. Thanks for your feedback.

James

Unknown

it is abit expensive but service is good. You will be receiving another parcel for me from JMLDirect. Hope to hear from you soon
forward2me

Response:

We offer a tracked, premium door to door service, with standard insurance as our main service. We also re-pack your parcels to reduce your shipping costs where required and add extra packing to ensure your package reaches you in the best condition.
If you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch.
Thank you for your feedback.

James

Unknown

Best service ever!!! ;-) ;-D
forward2me

Response:

Thank you for your kind comments - we look forward to receiving future parcels for you.

James

Unknown

very fast and useful, but also expensive
forward2me

Response:

Thank you for your comments. We are offering a premium, door to door, tracked service with fast transit times to maintain the quality service our customers, like yourself expect.

James

Unknown

I do not use this service very often, however when I do I am always impressed!! Items have always been delivered the following day. Simply an impeccable service! Highly Reliable and Highly Recommendable
forward2me

Response:

Thanks for your feedback, it is very important to us. We look forward to receieving further parcels for you in the future.

James

Unknown

Great, fast, simple
forward2me

Response:

Thanks for taking the time to feed back to us, we appreciate your kind comments.

James

Unknown

they have always been good in taking care of everthing customers tell them, and they makes sure you always sits back with a good feeling about them:)
forward2me

Response:

Thanks for taking the time to feed back to us, it's very much appreciated.

James

Unknown

The charges where high.
forward2me

Response:

Thank you for your positive feedback. We are offering a premium, door to door, tracked service with fast transit times to provide a high quality service for our customers. Have a good weekend!

James

Unknown

forward2me actively follow-up the order and suggested alternative shipping methods
forward2me

Response:

Thank you for taking the time to respond to us. Have a great weekend!

James

Unknown

Quick and professional service
forward2me

Response:

Thank you, we are pleased you were happy with our service and look forward to reciving more parcels for you in the future.

James

Unknown

Great service, slightly expensive but worth it.
forward2me

Response:

Thank you for your kind comments. We are offering a premium, door to door, tracked service with fast transit times to provide our customers with the quality service they expect. Have a good weekend!

James

Unknown

It would have been excellent except that the service is very expensive, therefore I am hesitant to use it. I would prefer to have some options regarding the postal service used
forward2me

Response:

Thank you for your comments. We offer a premium, door to door, tracked service with very fast transit times.
We can also consolidate packages for you over a period of time to make shipping more cost effective.
We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.
Have a good weekend!

James

Unknown

I am really very happy that you have provided your service to us. Your service is wonderful. Besides, the staff is very nice,very helpful and is always ready to help you. I use your service very much and never had any problem. If you meet some sort of problem you can rest your mind that you will have the full support of the staff. Very good service. Congratulations
forward2me

Response:

Thank you for your kind comments, we appreciate it. We look forward to receiving more parcels for you in the future!

James
Forward 2me is a very efficient agency. I use this service very much and I am so happy that I have met these nice people. I thank them from the bottom of my heart for all the patience they show to me. They are always happy to help you. Very good indeed.
Congratulations.

Unknown

Perhaps a bit pricey...
forward2me

Response:

Thanks for your comments - we provide a premium, door to door, tracked service.
We are more than happy to do a price match if you have some one in mind that can provide the same level of service.
If you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.

James

Unknown

Does exactly what it says! Never had a problem and charges are reasonable given the fast time for delivery
forward2me

Response:

Thank you for your feedback, it is very important to us. We look forward to receiving future parcels for you. Have a great weekend!

James

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