Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Forward2me shipment
Great service
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.

James

Unknown

Forward2me shipment
Nice service a little bit expensive but really really fast
forward2me

Response:

Thanks for taking the time to respond, we really appreciate your feedback. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look into different shipping options for you, for example Royal Mail then please get in touch.
Kind Regards,

James

Unknown

Forward2me shipment
Easy to setup, good support and fast delivery
forward2me

Response:

Many thanks for taking the time to respond, we really appreciate your feedback.

James

Mens Shirts

Forward2me shipment
Pros: Fast parcel redirection Clear and understandable T&C Cons: Only one shippment option (DHL) brings speed (two days within The EU), but it's quite costly. I'd appreciate a new, "budget" optimised option.
forward2me

Response:

Many thanks for your feedback, your views are important to us. If you would like us to look into different shipping option for you please get in touch - this is something we are looking to introduce on our website in the future but we haven't quite got there yet.
Kind Regards,
James

Unknown

Forward2me shipment
Very good service Fast
forward2me

Response:

Thanks for your kind comments, your views are really important to us.

James

iPhone 5

Forward2me shipment
the forwarding was processed efficiently and will definitely use forward2me again!
forward2me

Response:

Many thanks for your feedback - we really appreciate it. We look forward to receiving more parcels for you in the future.

James

Mens Jacket

Forward2me shipment
Great
forward2me

Response:

Thanks for your feedback!

James

Unknown

Forward2me shipment
Great service. Shipping with tracking. Just in time
forward2me

Response:

Thanks for your kind comments, we really appreciate your views.

James

Unknown

Forward2me shipment
great
forward2me

Response:

Thanks for taking the time to leave your feedback - we look forward to shipping to you again in the future.

James

Unknown

Forward2me shipment
Super !
forward2me

Response:

Thanks for your kind comments, we really appreciate your views.

James

Estee Lauder Cream

Forward2me shipment
Great service. I made multiple orders including delivery through amazon by amazon's different suppliers. I must have had about 10 separate suppliers delivering and forward2me consolidated it all - it was packed really well. I really liked being able to track where it was on its journey as well. That gave me a lot of confidence. Thanks!
forward2me

Response:

Many thanks for taking the time to respond, we appreciate your feedback. We look forward to shipping to you again in the future.
Kind Regards,

James

Unknown

Forward2me shipment
I look forward to several items, can be shipped together?
forward2me

Response:

Thanks for taking the time to respond. Offering a consolidation service on our website is something we are going to be introducing in the future. At the moment, please get in touch through email and we can consolidate your parcels for you.
If you need any more information please don't hesitate to get in touch.
Kind Regards,

James

Unknown

Forward2me shipment
Awesome cheap fast reliable to Australia!!
forward2me

Response:

Thanks for your feedback, we really appreciate your kind comments.

James

Unknown

Forward2me shipment
Service was good and very quick, the Phone was a present so changing the email address, to prevent the person finding out was not a problem. Courier did call me to ask for an invoice that was not included with the package, I called and spoke to Jamie who sent one over within 5-10 mins. Thanks for getting it sorted so quick
forward2me

Response:

Many thanks for taking the time to respond. We're really pleased you were happy with the service and we look forward to shipping to you again in the future.
Kind Regards,

James

Unknown

Forward2me shipment
the service worked flawlessly, there was no problem and the support was very good.
forward2me

Response:

Many thanks for taking the time to respond to us. We're pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.
Kind Regards,

James

Stoles

Forward2me shipment
The service was fast and the delivery prompt. I thought it was a bit expensive for 1kg of goods so will be investigating other companies and options. A goods consolidation service would be a positive step to get value out of the shipping cost. As would the option to discard unnecessary packaging. My items arrived with all the plastic coathangers which would have added weight and bulk. Thank you.
forward2me

Response:

Many thanks for your feedback, your views are important to us. We are working on introducing a consolidation service on our website, however we currently offer this service if you get in touch through email. We do our best to reduce the size of your parcels such as discarding of any catalogues etc, if you would like us to remove coat hangers for you then we can do this.
Please get in touch if you require any more information.
Kind Regards,

James

Unknown

Forward2me shipment
Great - as always
forward2me

Response:

Thanks for taking the time to leave your kind comments, we're pleased to hear you've been happy with our service and we look forward to shipping to you again in the future.
Many Thanks,

James

Unknown

Forward2me shipment
Great Web site, easy to navigate. Communication excellent. Only disappointment I had was there is no other choice than airfreight on processing screen. Found out later that I could have negotiated to use Royal Mail postage which would have saved me a heap of money. Cheers Western Australia
forward2me

Response:

Thanks for your feedback, your views are important to us. We're working on introducing more shipping options for you to choose from, however as we are still a young company we haven't quite got there yet. If you want Royal Mail for any future shipments, please get in touch.
Kind Regards,

James

Unknown

Forward2me shipment
Everything is good, thanks.
forward2me

Response:

Thanks for taking the time to respond, we really appreciate it.

James

Unknown

Forward2me shipment
I liked the fact that I was contacted prior to shipment and asked whether I might have other items coming to include in the shipment.
forward2me

Response:

Thanks for your feedback, your views are important to us!

James

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