Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Footwear with uppers of leather or composition leather (excl. with outer soles of rubber

Forward2me shipment
Good but very expeansive prices
forward2me

Response:

Thanks for taking the time to leave us your feedback.
We offer a premium, door to door, tracked service with very fast transit times.
We can also consolidate packages for you over a period of time to help reduce the shipping costs.
We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.
We appreciate your feedback and hope to help you again in the future.

James

Printed books

Forward2me shipment
If i need to buy and send from UK forward2me will be first company i apply
forward2me

Response:

Thanks for your kind comments - they're really important to us. We look forward to receiving more parcels for you in the future.

James

Unknown

Forward2me shipment
Extremely good service. I have used their service a couple of times and I am impressed by their quick response to deliver the items. Thanks for your service as without you I would not be able to order some items, which do not ship to my country directly.
forward2me

Response:

Thanks very much for your feedback and kind comments - we really appreciate it. We're delighted you were happy with our service and we look forward to forwarding more parcels to you in the future.

James

Wrist-watches

Forward2me shipment
Good.
forward2me

Response:

Thanks for taking the time to leave your feedback, it's very important to us.

James

Unknown

An excellent service; I would not hesitate to recommend.
forward2me

Response:

Thanks very much for your kind comments - your views are important to us. We look forward to helping you again in the future!

James

Unknown

Great - super efficient on - line service. Superb personal interaction for additional questions. have used the service loads of times - wonderful to know I can get just what I want and I have great confidence in delivery processes and timelines!
forward2me

Response:

We really appreciate you taking the time to feed back to us, thanks for your kind comments.

James

Unknown

Forward2me shipment
Greate service!
forward2me

Response:

Thanks for taking the time to respond - we appreciate your feedback. Have a good weekend!

James

Unknown

Good new service for people whom use buying on line like ebay. I have been used 3-4 times and I think they need to provide combining items and better packaging. Make it compact, light, and keep benefit for clients, that will make them success.
forward2me

Response:

We do offer a consolidation service, if you order a few items we can send them in one shipment for you which will work out cheaper than forwarding them to you in a number shipments. If you would like anymore information please get in touch. Thank you for your feedback.

James

Unknown

the fact that you don't post directly to malta is a disadvantage since I had to pay other companies to send your products to my country
sorry for my previous comment as I though I was answering a different company
forward2me

Response:

Thanks for your comments - I think we may be the company that sent the products to you on behalf of the retailer as they didn't ship to your Country,
Hope this is the case and that you were happy with our services.
Kind Regards,

James

Unknown

The transport cost should take into account the nature of the material,eg.studying materials,second hand materials etc.
forward2me

Response:

Many thanks for your comments - please don't hesitate to contact us from the website if you have any special requests for your future shipments.
See us on Facebook to 'Like' our picture to have the chance of winning a kindle.
Thanks,

Janet.

Unknown

Fabulous and very personal service always
forward2me

Response:

Thanks you for your kind comments and for taking the time to feed back to us.
Kind Regards,

Janet.

Unknown

Forward2me shipment
Perfect customer service. Quick shipping
forward2me

Response:

Many thanks for your kind comments - don't forget to 'Like' our picture on Facebook to have a chance at winning a kindle in our May Madness.
Kind Regards,

Janet.

Unknown

The service itself is excellent but it is often ridiculously expensive wiping out any savings made on buying in the UK. I would recommend the company though as they are very cortiuos and efficient. The price does put me off buying in UK
forward2me

Response:

Thanks for taking the time to feed back to us.
We offer a premium, door to door, tracked service with very fast transit times.
We can also consolidate packages for you over a period of time to make shipping more cost effective.
We are more than happy to provide a cost comparison if you have another company in mind that can provide the same level of service.
We value your comments and hope we can persuade you to come back to us.
Kind Regards,

Janet.

Unknown

The shipment was received within a week and in good condition. No complaints!
forward2me

Response:

Many thanks for taking the time to feed back to us - your views are important to us.
Don't forget to 'Like' our picture on Facebook to have the chance of winning a kindle.
Kind Regards,

Janet.

Unknown

Very easy, no hassles.
forward2me

Response:

Thanks for taking the time to respond - have a great weekend.

Janet

Unknown

ACCURATE , PRECISE & IN TIME DELIVERY OF GOODS...I WISH YOU'LL CONTINUE THAT WAY !!!
forward2me

Response:

Many thanks for your feedback - it's important to us.
Have a great weekend.

Janet

Unknown

Forward2me shipment
Very satisfied with the delivery service. Friendly and efficient staff are always very helpful in dealing with enquiries. I would recommend this company to anyone who is looking for a forwarding service.
forward2me

Response:

Many thanks for taking the time to respond. Hope all is well in Cyprus and we look forward to speaking again soon. In the meantime don't forget to 'like' our picture on Facebook to have a chance in the 'May Madness' draw for a kindle.
Kind Regards,

Janet.

Unknown

Forward2me shipment
SERVICE GOOD BUT WEBSITE HARD TO UNDERSTAND AND NOT VERY USER FRIENDLY - WOULD LIKE COMMERCIAL INVOICE TOGETHER WITH COPY OF AIRWAYBILL WHEN REQUESTING SHIPPING. ALSO AN INBOX AND OUTBOX WOULD ENABLE US TO SEE WHAT HAS ARRIVED AND WHAT HAS BEEN SHIPPED - LOOK AT MYUS.COM WEBSITE. SHIPPING EXPENSIVE. WOULD BE GOOD TO HAVE GOODS SHIPPED WITH PREPAID DUTIES AND TAXES WHICH DOESN'T GET WAYLAID AT CUSTOMS AND ARRIVES AT CUSTOMER MORE SPEEDILY.
forward2me

Response:

Thanks for your comments.I think one of my team spoke to you on the phone today regarding your latest shipment - it was shipped this afternoon. I will personally have a look at your requests on Tuesday when I'm back in the office (Public Holiday in the UK on Monday)and come back to you.
We will soon have new functionality on the website so that you can log into your account and choose the items that you want to ship but you can see a certain level of information on your account already.
Hope this all helps and I will be back in touch on Tuesday.

Janet.

Unknown

Forward2me shipment
Great service, but a bit expensive. Would be wonderful if the premiums were a Lilly's more competitive.
forward2me

Response:

Thanks for your feedback - really appreciated.
We're offering a premium door to door tracked service to maintain the standards that our customers expect.
If you have a few purchases to make we can consolidate your items and ship them altogether which reduces your shipping costs. If you would like to do this please contact us through the website.
Hope this all helps.

Janet.

Forwarding of Computer Modules

treated as we were conducting illegal activities ( all we were doing is buying electrical parts in uk and exporting them to us) so we just found another company in UK to do business with which provides better services at better pricing..
forward2me

Response:

Many thanks for taking the time to respond.
We're really sorry that you are unhappy with our services but it was not our intention to make you feel this way.
When we received the computer parts we needed to obtain clarification on their function We genuinely didn't know what they were and what was their intended use, so we needed to ask for the information before we could proceed with the shipping of the items.
Once we received this from you we acted as quickly as possible to process this through our couriers and forward them onto you.
We take our responsibilities very seriously and didn't want to ship something that we weren't sure about.
Sincere apologies once again.
Kind Regards,

Janet

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