Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

Forward2me shipment
Good service, a little pricey.
forward2me

Response:

Thanks for your feedback. We use DHL's premium, door to door, fully tracked service to provide a service our customers expect. If you would like us to look into shipping through Standard Mail then please get in touch.
Kind Regards,

James

Unknown

Forward2me shipment
service is expensive did not receive full parcel, no attempts were made by your company to contact sender. Sender insisted sending two items in the package and your company insisted in receiving one. when sent to me by royal mail i received what was left of the parcel with slight damage i will try to avoid using this service and will opt for a much cheaper one
forward2me

Response:

We’re really sorry that you felt you needed to give us negative feedback. We try really hard to get it right for all our customers, as you are all really important to us.
Sometimes things happen that are completely out of our control – we do try to contact retailers/ebay sellers when things don’t go quite right but 99.9% of the time they will only speak/correspond with the purchaser.
Sometimes we don’t get it quite right no matter how hard we try.
We would be grateful if you would get in touch with us through the website and then we can rectify this situation for you.

Kind Regards,

James
To my surprise I received the parcel by DHL and free of charge
with an explanatory note from James Andrew.

This was much appreciated

Thanks a lot for rectifying this situation. I will definitely consider using this service again more so with the basic option offer which you have lately introduced.

Thanks again


Dr Martin Borg

Unknown

Forward2me shipment
Efficient but VERY expensive
forward2me

Response:

Thanks for your feedback. We're sorry to hear that you found our service expensive - we ship through DHL's premium, door to door, fully tracked service to provide our customers with the level of service they expect. If, for any future shipments, you would like us to look at other shipping options for you such as Royal Mail, please get in touch.
Kind Regards,

James
I understand, however, perhaps you could offer other alternatives, which are not for example premium.

Items arrive within 48 hours, however I would be willing to pay less and have them arrive in 4 days for example.

Thanks!

Unknown

Forward2me shipment
It was so easy to sign up and arrange forwarding of packages. Fantastic.
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback. We look forward to helping you again in the near future.
Kind Regards,

James

Fitflops

Forward2me shipment
Excellent and efficient service as always
forward2me

Response:

Thanks for taking the time to respond to us. We really appreciate your kind comments.
Kind Regards,

James

Ladies Jacket

Forward2me shipment
The only service was quick and easy. I will definitely be using it again in the future. The only negative I had was the Dhl delivery person stated it had been signed for in the tracking process when it had not been, it had been left under the doormat. However I understand this is not forward2me's fault. Thanks and I am excited to use it again in the future
forward2me

Response:

Thanks for taking the time to leave us with your feedback. We're very pleased to hear that you were happy with our service and we look forward to receiving more parcels for you in the future.
Kind Regards,

James

Unknown

Forward2me shipment
Forward2me offer a five star service.I always praise the staff who deals with so many packets but still they are often there to help you and give you advice where it is necessary.Wonderful work. KEEP IT UP
forward2me

Response:

Many thanks for your very kind comments - we're really pleased that you're happy with our services.
We do try really hard to get it right.
We look forward to helping you again very soon.

Kind Regards,

Janet

Unknown

Forward2me shipment
EXCELLENT SERVICE AND DELIVER!
forward2me

Response:

Great News - thanks!

Look forward to helping you again soon.

Kind Regards,

Janet

Unknown

DHL Express Worldwide
Very transparent service, both before and after signing up, good instructions and really fast at forwarding packages!
forward2me

Response:

We're really pleased that your happy with our services - great news!

Thanks for letting us know.

Kind Regards,

Janet

Unknown

Forward2me shipment
Fair price, fast shipping, good communication.
forward2me

Response:

Fantastic news - thanks for letting us know.

Look forward to helping you again soon.

Kind Regards

Janet

Unknown

Forward2me shipment
Pretty much one of the first few people to get there hands on an iPhone 5 in Malta thanks to Forward2Me. Very quick delivery (overnight) but could lower the prices just a bit, but otherwise they're just Amazing. Thanks
forward2me

Response:

We can offer a cheaper method of shipping with no guarantees and tracking - for this type of high value item its a safer bet using our fully tracked, door to door, premium service that is delivered to you over night.
Kind Regards,

Janet

Car Tax Disc Holder

Forward2me shipment
Happily received my parcel =) Good communication & very helpful =) As for cost of delivery - Saving cost when consolidate items =)
forward2me

Response:

Many thanks for your kind comments - we're really pleased that you're happy with our consolidation service and all our communication with you.

We look forward to assisting with more parcels for you in the future.

Kind Regards,

Janet

Ladies Dress

Forward2me shipment
I've received my package in perfect contition in a reasonable time... for a very unreasonable amount of money. Way too expensive, won't repeat the mistake. Should also start a forum to let peple know before they adventure themselves, their postage is usually 3x more expensive than your items! Bad.
forward2me

Response:

Many thanks for your comments.

We are a relatively young company and are developing our website and improving our offering all the time. Whilst we have development plans to put all the shipping options on the website we are not quite there yet.

We do pride ourselves on our customer service and are able to offer any type of shipping service to suit all pockets - please get in touch and we are more than happy to help.

We have many satisfied customers all over the world and would like to do as much as we can to assist you with the forwarding of packages.

We would be really grateful if you could give us a second chance to show you that we can actually help with this.

We hope you will get back in touch.

Kind Regards,

Janet

Mobile phone case

Forward2me shipment
Good service but the price-ing could have been clearer. I forgot to ask specially how much Consolidating my goods would be. It would have been a better service to let me know that it costs additionally.
forward2me

Response:

Thanks for your kind comments - we are working on our website all the time, to develop new functionality to provide an improved, informative service for you.

We would really like to have this available on the website now but these things take time. In the meantime please get in touch via the website before you ship your next parcel and we are more than willing to assist in quoting before you ship.

Hope this all helps and we hope we can help you with more parcels very soon.

Kind Regards,

Janet

Unknown

Forward2me shipment
Verry good
forward2me

Response:

Thank you - we're pleased that you are happy with what we do.

Look forward to helping you again soon.

Kind Regards,

Janet

Unknown

Forward2me shipment
Brilliant service...bit pricey but the customer services team is very helpful, and the delivery is very efficient.
forward2me

Response:

We're really pleased that you're happy with our services - please contact us via the website if you would like us to look at different shipping methods.

We look forward to assisting you again very soon.

Kind Regards,

Janet

Packs of Chocolates

Forward2me shipment
Continues to be an outstanding service. Thanks again. :)
forward2me

Response:

Many thanks for your kind comments. We're glad you were satisfied with our service and we look forward to shipping to you again.
Kind Regards,

James

Unknown

Forward2me shipment
The service I have received from forward 2me so far has been excellent.
forward2me

Response:

Thanks for you feedback - we really appreciate your kind comments!
Many Thanks,

James

Star Ways Collection Toy

Forward2me shipment
Perfect service but a little expensive
forward2me

Response:

Thanks for the feedback, we really value your comments. If you would like us to look into different shipping options for your future shipments then please get in touch.
Many Thanks,

James

Mens Shirt

Forward2me shipment
Dedicated, organized service and speedy delivery. I enjoyed all!
forward2me

Response:

Great news - thanks for your kind comments.
We look forward to helping you again soon.

Take Care,

Janet

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