Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
thank you so much! i was so worried about this service, but now i know it's extremely reliable, fast, and absolutely wonderful! i will use it again and again!
forward2me

Response:

Thanks for taking the time to respond to us. We're glad that you were happy with the service we provided and we look forward to receiving more parcels for you in the future.
Have a good weekend.
Kind Regards,

James

Crisps

DHL Express Worldwide
would be excellent if the items can be divided and ship by alternative means
forward2me

Response:

Thanks for taking the time to respond to us - we really appreciate your feedback. Please get in touch if we can be of any assistance for future shipments.
Have a good weekend.
Kind Regards,

James

Waterbased Paint Set

DHL Express Worldwide
Amazing service. I'm truly impressed, and will defiantly be using forward2me again.
forward2me

Response:

Thanks for your kind comments - we really appreciate your views.
Have a good weekend.
Kind Regards,

James

Unknown

DHL Express Worldwide
Wasn't aware how expensive it would be although I do understand that postage is expensive, I wish there was the option to get the cheapest delivery because I didn't need the package so quickly.
forward2me

Response:

We're sorry you felt the need to give us negative feedback - we ship our parcels through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at other shipping options for you then please get in touch.
Have a great weekend.
Kind Regards,

James

Unknown

DHL Express Worldwide
I have never known a service to be so quick easy and helpful in any given situation. I am very happy with the service provided but admittedly I would use it much more if it wasnt so pricey!
forward2me

Response:

Thanks for taking the time to respond to us - we appreciate your views. We're sorry you feel we're expensive, we ship our parcels through DHL's premium, fully tracked service. If you would like us to look into shipping through Royal Mail for you then please get in touch.
Kind Regards,

James

Unknown

DHL Express Worldwide
This service is great. No problems at all. Great communication. I will be using more in the future. Best Regards,
forward2me

Response:

Thanks for taking the time to respond to us - we appreciate your kind comments.
We look forward to receiving more parcels for you in the near future.
Kind Regards,

James

Unknown

UPS Express Saver
Service is excellent.. fast turn around.. nice, friendly and responsive staff.. Prices however are a little high when i compare to my US freight forward service, plus the disparity between different courier service options.
forward2me

Response:

Thanks for your feedback - we really value your comments. We're looking into being able to offer you different shipping options on our website but as we are a fairly young company we haven't quite got there yet. If you'd like different options then please get in touch via email.
Kind Regards,

James

Xbox Game

DHL Express Worldwide
Delivery service is reliable, but the cost of delivery is way too expensive than the market rate. Cost of delivery is not competitive enough.
forward2me

Response:

Thanks for taking the time to respond to us. We're sorry to hear that you felt we were expensive. We ship through DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at other shipping options for you for any future parcels then please get in touch.
Many Thanks,

James

Unknown

DHL Express Worldwide
I can wholeheartedly recommend forward2me as both a personal shopper and forwarding service! We needed to buy curtains for our nursery, and the UK-based site not only wouldn't ship to the US but would not take a US-based form of payment. Forward2me answered my questions via email promptly and kept me informed at every step of the way. The entire process was efficient, trustworthy, and fast as well. Use them, you can't go wrong.
forward2me

Response:

Thanks for taking the time to respond to us. We really appreciate your kind comments and we're really pleased to hear that you were satisfied with our service. We look forward to receiving more parcels for you in the future.
Kind Regards,

James

Unknown

DHL Economy Select
great service, quick and reliable.
forward2me

Response:

Thanks for your kind comments - we really appreciate your feedback.
Many Thanks,

James

Mens Trousers

DHL Express Worldwide
Very good service, delivery within 24 hours you cannot get a better service than that. Regards Carlo
forward2me

Response:

Thanks for your feedback - we really appreciate your kind comments. We look forward to receiving more parcels for you in the future.
Kind Regards,

James

Unknown

DHL Express Worldwide
This is an outstanding service! Items that I would never have been able to obtain were effortlessly delivered! Thankyou so much! I will definately be using your service in the future!
forward2me

Response:

Thanks for your kind comments. We're delighted you hear that you were happy with our service and we look forward to shipping to you again in the near future.
Have a good weekend.
Kind Regards,

James

Unknown

Forward2me shipment
Superfast delivery and great service , Thanks, A+++
forward2me

Response:

Thanks for your feedback - your views mean a lot to us. We look forward to receiving more parcels on your behalf.
Have a good weekend.
Kind Regards,

James

Unknown

Forward2me shipment
This service is great. No problems at all. Great communication. I will be using more in the future. Thanks
forward2me

Response:

Thanks for your kind comments, we really appreciate your feedback.
We look forward to helping you again in the near future.
Have a great weekend.
Kind Regards,

James

Unknown

Forward2me shipment
It's really fast and safe. I received 100% of what I ordered. Thanks.
forward2me

Response:

Thanks for your feedback - we really appreciate your kind comments.
Have a great weekend.
Kind Regards,

James

Tripod

Forward2me shipment
Took only 3 working days to receive my items...the staff communicated to me at all times when I had to consolidate all my packages. Brilliant! Now I can confidently buy stuff in the UK I previously could not.
forward2me

Response:

Thanks for your feedback - we really appreciate your comments. We look forward to shipping to you again soon.
Have a great weekend.
Kind Regards,

James

Unknown

Forward2me shipment
Shipment came in 3 days from UK . Super fast and great communication. Other than adding more cheaper options for International shipments, it is a superb service
forward2me

Response:

Thanks for your feedback - we really value your views. We look forward to shipping to you again in the future.
Kind Regards,

James

Unknown

Forward2me shipment
Very good service.... maybe a little bit expensive: although my parcel was very light and not so big, the transportation costed as much as the price of the items in it ! An idea to enhance it: have a system to be notified by Push notification (iphone) instead of only email.
forward2me

Response:

Thanks for taking the time to leave us with your feedback - we value your comments and your advice. If you would like us to look into shipping any parcels through standard mail to help reduce your shipping costs then please get in touch.
Have a good weekend.
Kind Regards,

James

Belt

Forward2me shipment
Really supportive staff and prompt communication. Fast shipping, however it'd be great if cheaper shipping options are also available.
forward2me

Response:

Thanks for your feedback and for your kind comments. If you would like us to look at sending your parcels through standard mail with no tracking or guarantees then please get in touch.
Have a great weekend.
Kind Regards,

James

Unknown

Forward2me shipment
Compliments for the personal shopper service
forward2me

Response:

Thanks for taking the time to respond to us - we really appreciate your comments. We look forward to helping you again soon.
Have a good weekend.
Kind Regards,

James

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