Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Super fast delivery with almost same day shipping once payment has been effected. They only get four stars because the shipping charges are almost double what I would have paid DHL for the same weight and dimension.

Unknown

DHL Express Worldwide
forward2me made it so easy that I will not hesitate to make another overseas purchase. This opens up many new shopping possibilities for me.

Unknown

DPD Classic
Ça a été super rapide je suis ravie

Lithium battery

DHL Economy Select
Great overall experience. Fast and very helpful customer support, fast shipping with tracking, and compared to other services costs are also reasonable.

Adidas Trainers

DHL Express Worldwide
Great service

Unknown

DHL Express Worldwide
They're fast, and they take good care of your parcels. I'm sticking with them as long as my wallet allows me to.

Adidas Trainers

DHL Express Worldwide
Great customer service

Camera Lens

UPS Standard Single
Rapid economic and efficient service to buy goods everywhere over the world having forwarding to your home. I bought without any problems from USA, JAPAN, CHINA, SINGAPORE, UKRAINE, and UK of course.

Stoneware milk jug

UPS Express Saver
Yes I thought it was good service. Prompt, clear communication and timely delivery. I would use them again

Baby basket and mattress

TNT Economy Express
They repackaged my items well and received it well in time. I loved the fact that they send you notifications for arrival and delivery too.

Unknown

DHL Express Worldwide
When everything goes well, my packages have always been delivered as quickly as possible. The one time there was a problem, Forward2Me kept investigating and kept me informed every step of the way until the problem was resolved. Problems can happen to any company. It's how those problems are addressed (or aren't) that really tells the character of a company. I don't hesitate to recommend Forward2Me.

XFX R7 370 2GB Graphics Card

TNT Economy Express
They know their job very well and they handle every issue with quick responses and results. I have suggested them to three of my friends.

Unknown

UPS Express Saver
It is a standard response.

Unknown

DHL Economy Select
Alles angekommen, bitte beachten dass nach Gewicht verrechnet wird, um keine Überraschungen zu erleben....... Ansonsten hat alles perfekt geklappt. Es war für mich die einzige Möglichkeit an den gewünschen Artikel zu gelangen, da der Lieferant nicht in die Schweiz versenden konnte.

Unknown

DHL Express Worldwide
Honestly I was skeptical of using a forwarding service as I never heard of one before. I came across a website and saw a few items I wanted to get, but behold no shipping to the US. I searched high and low if there was a way to get a proxy of some sort on how to purchase items overseas and found forward2me. I had lots of questions about how the process of this service worked and the forward2me team were very helpful and efficient in making sure they answered all my inquiries. What can I say about forward2me? GREAT. I got my items within just a few days.. that is how fast they ships your items out! I have to admit though, the price is kind of steep. But hey - if there's something you really want but can't have it sent directly to you and you want it at all costs, use forward2me!

Unknown

DHL Express Worldwide
Easy and fast international delivery from UK to the US. Customer service quick to respond about item tracking questions. Highly recommend and would not hesitate to use again.

Unknown

DHL Express Worldwide
My package was held for four days without any communication. When I messaged their customer service they said they couldn’t ship it to me because I was in Canada. I’m not, not sure how that got mixed up. They corrected his very quickly overnight and my pacakage was ready to go the next day. Very quick and friendly responses after you reach out, wonderful forwarding service.

Unknown

UPS Express Saver
Excellent. I have used forward2me a few times to ship to Hk. They are excellent and very fast turnaround to send my packages. The latest shipment they forwarded to me within an hour after I placed the ship request and I got it via dhl like 1-2 days later. Can’t get any better than this!

Ladies Blouse

DPD Classic
Deres setup fungere fint, men den estimerede forsendelse er ofte længere end oplyst. Når jeg vælger 2 dages levering med fx TNT, så tager det min. 3 dage, da der går lidt tid for pakken bliver registreret, afhentet osv. Så de 2 er kun den effektive forsendelsestid....men forbrugeren tænker jo kun på hvornår modtager jeg pakken.
forward2me

Response:

Hi,\n
\nMany thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.\n
\nWe're pleased to hear that overall you are happy with our site however sorry that shipping your goods has taken a little longer than expected.  We do rely on the courier provided us with the estimated transit time for shipments however dependent on when payment is received sometimes a shipment may leave us the following day as we have cut off times for our courier collections.\n
\nI hope this helps explain the reason why the dispatch of your parcel may have taken a little longer than expected however if you have any further questions please don't hesitate to contact our customer services team at info@forward2me.com who will be happy to assist you with your questions.\n
\nKind Regards,\nTracy.

Sewing machine part

DPD Classic
Good service. But the shipping prices are high compared to direct shipping

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