Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

UPS Express Saver
Very good ,Tracy was good at answering my emails, and always had good answers. I was happy to find this service after Amazon couldn't ship my tent to the U.S.

Unknown

DHL Express Worldwide
They wore quick, no fuss,

Unknown

DHL Express Worldwide
They have done exactly what they offer: a UK adress with which you can buy in webs like Amazon.co.uk products that they don´t send to your country. Forward2me sent me my bought product in good conditions and quickly. The only problem is not their fault: sendind a package abroad in not cheap.

Adidas Trainers

DHL Express Worldwide
Great service, especially the individual who manages email, Rachel. Will 200% recommend anyone to use this service. Also price quotes are fair and square, packs and ships in a timely manner.

Unknown

DHL Express Worldwide
Two hours between me asking for shipment and getting a tracking number back as the stuff had been sent. Used the forwarding twice and it had worked flawlessly.

Unknown

DHL Express Worldwide
My first experience was great, very fast and they answered all my questions I like to put good reviews when it's well-deserved

Unknown

DHL Express Worldwide
Fast

Unknown

UPS Express Saver
Service was great. They let me know once it reached their warehouse and it was shipped out the same day i paid.

Unknown

UPS Express Saver
Always a pleasure!

Unknown

UPS Express Saver
My package arrived very quickly, but some of the items inside were slightly damaged.

Bottle of Whiskey

DPD Classic
Clear conversation, and a food follow up of the arrangements that we made.

Unknown

UPS Standard Single
quick service at a reasonable price, with instant e-mail support

Vacuum Sponges

DHL Express Worldwide
email not received after the stuff arrived. Need to check by myself time to time.

Baseball Cap

UPS Express Saver
First time using this service and hands down it's totally worth it. Fast service and detail email for your package.

Unknown

DHL Express Worldwide
Fantastic service! Was simple and effortless to use. Provided great communication on the progress of my packages transit. Highly recommended!

Unknown

DHL Express Worldwide
Easy to deal with, quick and efficient

Unknown

DPD Air Classic
Super fast service without and problems

Unknown

UPS Standard Single
Muy fácil de utilizar y con precios razonables!!

Unknown

DHL Economy Select
The delivery itself was good but there are multiple issues. 1. I was provided one quote for the delivery and I clearly communicated the preferred service type. Subsequently the service counter just went on and issues an invoice for a more expensive service. 2. Wanted to ship to a friend but can't change the country.. really? Anyway, good concept, very bad execution..
forward2me

Response:

Hi,
Many thanks for taking the time to review our services however I'm disappointed to hear that you did not receive the expected level of service from forward2me and that your goods were not shipped via your preferred courier service.
I do see from the emails you have sent us that you clearly mentioned that you wanted to ship with UPS however we have invoiced you for the incorrect service. Please be assured that this mistake was not intentional and I do sincerely apologise for the error.
Seeing as the mistake has been on our part we would like to refund you the difference in the shipping costs between the DHL and UPS service and will ensure that the refund is actioned today.
As for shipping to a different named person and address,  we don't currently have this facility on our website and the changes need to be made by a forward2me administrator however our developers are currently working on upgrading our site so that customers have more flexibility on who and where they ship their parcels, this should be live in the next few months.
I hope that you will re-consider using our services again in the future and if I can offer any further assistance please don't hesitate to contact our customer care team at info@forward2me.com.
Have a lovely weekend.
Kind Regards, Tracy.

Unknown

DHL Express Worldwide
The entire process from initial registration to the collection, notification and eventual shipment went very smoothly. The setup is very professional done and all the details that need to be known are put out there to see and there's even the occasional cost-saving advice that is thrown in (which is greatly appreciated). My parcel was received in good order and the shipment price was reasonable (you can choose your carrier). Great service & highly recommended!

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