Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Economy Select
Easy to use, and provides all the services I need of a package forwarding company. Fast shipping through all well-known couriers.

Unknown

DHL Economy Select
Easy and effective website, fast service and the price is good compared to their competitors. Will certainly use again.

Books

DHL Economy Select
Hat sehr gut funktioniert; vorallem das Zusammenziehen mehrerer Packete in eine Lieferung ist praktisch.

Finger Pulse Oximeter

DHL Express Worldwide
Great service. Platform is easy to use. Customer Service is very responsive.

Unknown

DHL Express Worldwide
I'm a repeat customer. Forward2me is one of those great rare finds: something that Really Works. My purchases arrive safely and promptly, with a minimum of fuss. I recommend them wholeheartedly.

Unknown

DHL Economy Select
Bør pakkes mye bedre. Og merkes med forsiktig
forward2me

Response:

Hello,
Many thanks for your feedback. I'm sorry to hear that you feel we didn't pack your goods carefully enough. I do hope that nothing was damaged in your shipment but if that was the case please get in touch with us at info@forward2me.com so we can investigate further.
We do try our best to make sure everything that leaves the premises is packed suitably for it's journey but it's possible there may be something we can learn from with this shipment so please get in touch and let me know.
Kind regards, Nigel Kelsall Operations Manager

Unknown

DHL Economy Select
Alles op tijd

used shirt

DHL Express Worldwide
Fast shipping , nice service , very patient, super recommended!

Unknown

DHL Express Worldwide
Plenty of postal services to choose from for forwarding. Gift inside the package added by forward2me was a nice bonus. Recommended.

Bracelet

DHL Express Worldwide
Excellent service. Fast and reliable.

Unknown

Forward2me shipment
I had the unfortunate circumstance of falling in love with a small oven only available in Europe. Before purchasing, I used the shipping calculator and decided to proceed with my purchase. Positives: good speed returning questions by email and my oven came quickly. Negative: the online calculator estimated my 40 kg oven (just 88 pounds for those of us in the states) would cost around $200 to ship to me. This was with actual dimensions and everything. Imagine my dismay when I purchased the oven and was given a quote over $1000! Or for $750 the option to drive four hours to pick it up from an international airport. What was I to do? I emailed again and asked them to recheck the weight and dimensions because the company I bought it from insisted they were right. Returning it would have been even more international hoops to jump through and I couldn't just leave it there. Forward2me told me the oven was too large and had to be shipped on a pallet! When it came, laughingly, the average sized delivery man unloaded the whole thing into my yard with his bare hands, by himself, with the pallet attached. It simply wasn't heavy. I can't speak for shipping smaller items, but this was in no way large. It seems like piracy.
forward2me

Response:

Many thanks for your feedback. I’ve looked into this case and I can understand your frustration at the discrepancy between the price given from the online calculator to the actual price for your shipment. I’d firstly like to assure you that we are not trying to deceive anyone with our online calculator and with smaller packages it is very accurate and provides a true reflection on the price you can expect to pay. Unfortunately we cannot factor in everything for larger items such as having to ship on a pallet or the requirement of additional packaging for protecting the item in transit. We are driven to provide our customers with the cheapest shipping service we can but at the same time we will never compromise on trying our utmost in ensuring goods are delivered in the same condition we receive them. 
In this case at 40 kg and due to its’s volume the item had to be shipped on a pallet and handled with mechanical means. Your delivery driver may have had the forearms and biceps of Popeye but for your average person trying to lift that kind of weight and size of item is just not good practice.
I hope this helps you understand why there has been a difference in price and if you do wish to use our service again for large or heavy items please contact our customer services team at info@forward2me.com and we’ll be happy to provide you with an accurate quote which factors in all eventuality’s.

Kind regards, Nigel Kelsall Operations Manager

Estee Lauder Skin Cream 30ml

DHL Express Worldwide
The customer service is outstanding!

Skirt

UPS Express Saver
Service was super fast BUT very expensive. This substantially added to the price of the garments and will deter me from buying more and using Forward2 me in the future.

Spiderman Figure

UPS Standard Single
Very reliable and easy to use. The only thing I'm not fully satisfied is the cost of the shipment insurance (but maybe it's not up to them)

Electric Razor

DHL Express Worldwide
Fantastic, speedy service. Would highly recommend.

Scarf

DHL Express Worldwide
Repacked my items perfectly and very efficient in sending them! Would definitely use them again!

Unknown

UPS Express Saver
Great, prompt and efficient service.

Exercise band hard

DHL Express Worldwide
Great communication & service & fast delivery. Will definitely order again, thanks guys!

Unknown

DHL Express Worldwide
Simple website, communicative emails, and prompt shipping.

Unknown

DPD Air Classic
Very fast service. E-mails to customers service responds within 24 hrs. I ordered my blouse from Coast in 11 july and i received it in S'pore on 20 july! However, the cheapest shipping rate for 0.8 kg (1 blouse) was £38.66, ex!

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