Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

UPS Express Saver
I had requested extra paddings on my packages. They were very helpful & shipping was speedy!

Hair Clipper

Forward2me shipment
Great customer service team!

Unknown

DHL Express Worldwide
Like always, very fast communication and efficient.

Unknown

DHL Express Worldwide
rigtig god kundeservice.

Waterproof Jacket

DHL Economy Select
Snelle service, erg prettig dat de handelingen bij forward2me binnen een enkel uur verwerkt wordt in je account. Dit geeft een betrouwbaar gevoel!

Unknown

DHL Express Worldwide
The service was very good. The customer contact center responded quickly to my query and resolved it timely. The repackaging service was also very good.I only wish they could provide the service even for on-line shops outside the UK, otherwise the service is very good. I would recommend it to other people to use the service. regards, Edwin.

Jar and bottle opener

DHL Economy Select
Despite having used the service before with excellent results this time unfortunately the experience was not equally satisfying. The package process was delayed (maybe due to a nail polish, considered inflammable), the package not collected promptly and afterwards arriving at incorrect terminals-cities and being held on every step of the way(obviously the carrier being responsible for the latter and not forward2me). I communicated with forward2me both by phone and mail. Although my initial contact with them needed some improvement on their customer service, all future contact was flawless with high level of commitment (they followed through the delivery every single step of the way until it arrived on its destination and handled all contact with the carrier) as well as high professionalism ( refunded the whole amount for transport fee since the level of service did not correspond to the expected one). I would recommend to others using it in the future, but avoid transporting liquids and caution in having deadlines-choose the 1day transport instead, just to be safe in that case.

Unknown

DHL Express Worldwide
This was an amazing service. I was ordering a rare book and couldn't figure out how to get it shipped to the US. I google my problem and I am so happy that I found Forward2Me. It was easy and affordable - best combination.

Nintendo Game -

DHL Express Worldwide
Very satisfied. :) My fifth time using this service and so far no problems. A bit pricey but perfect service.

Batman Toy

DHL Express Worldwide
Best Forwarding Company Ever!!

Unknown

UPS Express Saver
very good as described

Unknown

DHL Express Worldwide
Great communication and especially fast service.

Footwear

TNT Economy Express
Very good

Unknown

DHL Express Worldwide
Fast and accurate

Unknown

DHL Economy Select
I don't know when it happened, but the box, which was marked fragile, was open and completely torn. Fortunately the content was still alright. The time for the delivery was fast, so this is a good thing.

Unknown

DHL Express Worldwide
Customer service re: repacking and sending was prompt and polite and ever so helpful. Very grateful!

Unknown

DHL Economy Select
The services provided by forward2me are excellent. They are very professional the service is fast and if a problem arises they are very helpful in finding a solution. I am so glad that I chose them for purchasing products in the U.K. I would definitely recommend forward2me to anyone that wants to purchase from the U.K. they are a trustworthy company and I am a very happy customer!

Unknown

DHL Express Worldwide
Great service. Fast and easy shipping. I'll definitely use again!

PACK 'N DASH SHORT SLEEVE COLOUR: GAME DAY RED SIZE M SKU #3736232

DHL Express Worldwide
Very fast.

Unknown

UPS Standard Single
The service was perfect. Delivery was fast, the package was in perfect state and the communication had no issues.

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