Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Unknown

DHL Express Worldwide
Really fast service! A little pricy but they way I see it is you have to pay for the service & the shipping so it actually isn't that bad. My package was easily traceable the whole time. I had never done this before but it was so easy & forward made the steps to easy to follow. Definitely recommend!

ROUND-NECK T-SHIRT

DHL Express Worldwide
Awesome experience! Very professional service.

Mens Shorts

UPS Express Saver
Always provide great service, would definitely use again 10/10

Bottle of Whiskey

DHL Express Worldwide
great work

Unknown

DHL Express Worldwide
Fast and good service

Unknown

DHL Express Worldwide
A minha experiência com a Forward2Me foi muito óptima, o atendimento a rapidez no envio do pacote tudo nota 10 Muito obrigado Momed Jussub

Unknown

DHL Express Worldwide
They did what they are supposed to do - forwarded my UK purchase to me swiftly and efficiently

Unknown

Forward2me shipment
Deliveries to Portugal keep getting more costly and don't take in consideration the size/weight and the value good. Few delivery option and all at the same price. Been using the service since 2014 but now it is only worth it if you buy in bundle.

Unknown

DHL Economy Select
Very quick in delivering My package. Would definitely recommend them and I will use Forward2me again! 👍

Unknown

DPD Air Classic
It was fine, however I found that the email notifications were a bit slow (2 days off real timing).

Health Supplement

DHL Economy Select
Deliveries carried out as instructed. Got a swift response from customer service.

Unknown

DPD Air Express
Hassle-free and quick delivery. Will definitely use them again!

Unknown

DHL Express Worldwide
I never received my product. I have chased this up with DHL, they claim to have delivered it on Sunday and had someone sign for it that wasn't me. I live alone and no-one else was home. I've also asked the only other flat in my block that could have taken delivery. So it was either given to someone outside the property, or it was delivered to a different address. I don't place the fault at your door though.
forward2me

Response:

Hi,
I'm really sorry to hear that your parcel is showing as delivered however you have not received your shipment, I know this must be very upsetting for you.
I do sincerely apologize that you have not received the expected level of service from DHL, we will immediately open a file with them to bring this to their attention and investigate this fully.
I understand that you do not lay the blame at our door and please be assured that we will help resolve this situation as quickly as possible for you.
Once I have an update from DHL I will contact you directly by email.
Many thanks,
Kind Regards, Tracy.

Items of Clothing - Google

UPS Express Saver
Prompt reply and wonderful service.

Unknown

DHL Express Worldwide
A simple, no-fuss process with a fast turn-around

Unknown

DPD Classic
Het makkelijke contact met klantenservice, de stipte levering en precies zoals het wordt voorgesteld. Beslist prima dienst.

Unknown

DPD Classic
Easy to order....but to expensive...my item was worth 100£ ( 1.6 kg) and the shipment was 45 £...

Ipad Stylus

UPS Express Saver
Second time using the service, I was very pleased. The items were sent the same day that they arrived at forward2me.

Unknown

DPD Classic
The service was excellent! As a first time customer, they were very helpful and answered my questions promptly. One would be hard pressed to find a friendlier staff and I really appreciate the way they kept me informed at every step.

Unknown

UPS Express Saver
Very easy to use. the customer service associates answered all my questions.

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