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customer reviews

Thank you for visiting our reviews page! Here you can find the feedback of people like you about our parcel forwarding service. 

This page was made just for you because we do believe there’s nothing more important than the trust between us and our customers. We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
29.425625920471%
4
3.2842415316642%
3
1.4948453608247%
2
0.92047128129602%
1
1.6936671575847%
DHL Express Worldwide
MO
I've used their service twice and every time it just works - and fast!
Highly recommended!
forward2me
Thanks for your kind comments, we really appreciate your feedback. We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
EJ
What a great experience! I was kept in the loop every step of the way and couldn't believe how quick everything was :)

every time I had a question the team got back to me really promptly as well.

thanks for a wonderful experience :)
forward2me
Many thanks for your feedback. We're really pleased to hear that you were happy with our services and we look forward to shipping to you again in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
RM
Very fast shipping but expensive. Is there an option to receive it later perhaps 7 to 10 days with lower cost?
forward2me
Many thanks for taking the time to respond to us, we really appreciate your feedback. We can offer you different shipping options, for example Royal Mail - we'll be introducing this on our website in the future but we haven't quite got there yet. If you get in touch through our website we'll be happy to look at slower shipping options for you.<br/>Have a good weekend.<br/>Kind Regards,<br/>James.<br/><br/>James
DHL Express Worldwide
DI
The item arrived at my address earlier than I though.
forward2me
Many thanks for taking the time to leave us with your views, we really appreciate your feedback.<br/>Have a good weekend.<br/>Many Thanks,<br/><br/>James
DHL Express Worldwide
JP
Very pleased with the forwarding service, will use again in the future.
forward2me
Many thanks for taking the time to leave us with your feedback. We're really pleased you were happy with the service we offered and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
TG
Superfast and uncomplicated!
forward2me
Thanks for your kind comments, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
TC
Fast Service! Very good communication. Less than 24hours to arrive from UK to Greece Crete! A bit expensive but reasonable due to fastness!!!
forward2me
Thanks for taking the time to respond to us, we really appreciate your feedback. We use DHL's premium, door to door, fully tracked service to provide the quality service our customers expect. If you would like to ship through a cheaper service that doesn't offer the same guarantees please let us know and we can look into this for you.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
DHL Economy Select
AP
I am very satisfied with your service. I won't hesitate to use it again when needed.
Thank you!
forward2me
Many thanks for taking the time to respond to us, your comments are much appreciated. We're pleased to hear that you were satisfied with the service and we look forward to shipping to you again.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
D
Very friendly and very fast service. Good luck to them all!
forward2me
Many thanks for your kind comments. We're really pleased to hear that you were happy with the service that we provided and we look forward to helping you out again in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
DHL Economy Select
EP
Excellent as always!!!
forward2me
Many thanks for taking the time to respond to us, we really appreciate your comments. We look forward to shipping to you again in the near future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
KM
1. several items prohibited--ie perfume
2. a bit expensive, I paid 36 Eu--or was it pounds?--for consolidation and mail
forward2me
Thanks for your feedback, it's appreciated.<br/><br/>Regarding prohibited items, we certainly understand frustrations in this area and we do everything we can to exceed customer expectations but we are not in a position to influence laws and regulations affecting shipment of goods between countries. We are a professional company that operates within the law and so in a small percentage of cases we have to return goods to the retailer or destroy them depending on customer instruction – this generally happens with toner cartridges, batteries and aftershave although we have an explicit list in our terms of trade https://www.forward2me.co m/main-site/terms-of-tra de. Companies that forward these types of items without following the necessary shipping procedures affect everyone by slowing down the transit of appropriately shipped goods and threatening the safety of other people. If you find a company prepared to just put these items in the post it's a sure sign the don't know what they are doing.<br/><br/>Forward2me has 4 people who are accredited to ship dangerous goods so where it is legal to ship such goods we are able to do so. This requires special labelling, packaging and handling and so is at additional cost to us – necessarily we have to pass this on and it may not make sense from the perspective of some customers.<br/><br/>Regarding the cost of the service, we charged a total of £35.50 (£29.67 ex VAT). We understand this can be a sensitive issue however I would like to put it into context. We received 4 separate packages for you, we had to consolidate these into one package and then generate the appropriate export paperwork to accompany the package. We provided a DHL Air Express courier service which was collected from us on Thursday 20th December and with you in Greece on Friday 21st December. Post Office would not be viable for pre-Christmas delivery although we are happy to send via PO where requested. To compare our DHL Air Express price, please take a look at an aggressive parcel delivery service such as Parcel Monkey http://www.parcelmonkey.co.uk/dhl-worldwide. The same package with them would have cost £41.63 (£49.95 inc VAT) – this is just shipment – no taking receipt of goods, export paperwork, consolidation of goods, etc.<br/><br/>Once again, thanks for taking the time to provide the feedback and wishing you a happy 2013.
DHL Express Worldwide
RB
Good, friendly communications - fine team! Fast accurate delivery - all items arrived safely due to good packing.
forward2me
Thanks for your kind comments, your views mean a lot to us. We hope to help you out again soon.<br/>Have a good weekend.<br/>Many Thanks,<br/><br/>James
forward2me basic
EB
Ever since two types of pricing were included, I can say that I have used this service more and more since it has improved the value-for-money aspect.
forward2me
Thanks for taking the time to respond to us. We're pleased that you're happy with the improvements in our service and we look forward to shipping to you again in the future.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
JMS
Forward2me is always great.
forward2me
Thanks for your feedback, we really appreciate your views.<br/>Have a great weekend.<br/>Kind Regards,<br/><br/>James
forward2me basic
JM
thanks it was an exellent service
forward2me
Thanks for feedback, we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
JR
Excellent
forward2me
Thanks for your feedback - we appreciate your comments.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
PB
delivery in terms of timing was excellent...but....the package had been badly crushed on one side - it was a shoe box with some rather expensive ecco mens shoes - the heel of one shoe was crushed as a result but not to the extent that it could not be coaxed back into shape...very lucky i would say ...shoes are suede and the marking/damage is only slightly noticeable....think the issue is with ECCO in Denmark in respect of the packaging for international destinations...thanks again to F2me for prompt delivery to Perth West Aust
forward2me
Many thanks for taking the time to respond to us. <br/>It's disappointing to hear that your parcel has been crushed/damaged in transit but really happy that you are pleased with our services/transit times.<br/>We are more than happy to take this up with DHL on your behalf if you feel it’s still necessary – please get in touch through the website if this is the case.<br/><br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
VM
Very fast delivery. Good communication.
forward2me
Thanks for your feedback - we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
MM
Very fast shipping, one day to Slovenia.
They offer different shipping options.
Very fast.
forward2me
Many thanks for taking the time to leave us with your feedback - we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
MM
Will be using this service to Brisbane Australia again as the service was excellent. Also saved myself a fortune on bathroom fittings!
forward2me
Thanks for your feedback. We're really pleased that you thought our service was excellent and we look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
MS
Very simple to sign up and not exspensive. Item arrived very quickly.
forward2me
Thanks for taking the time leave us with your feedback - we really appreciate your views.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
PS
Fast and efficient service. Love it and will use it again
forward2me
Many thanks for your kind comments. We're pleased to hear that you were happy with the service and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
NJ
Good, prompt service. However, shipping was expensive. Also more tools need to be incorporated onto the website such as personal shopper and parcel consolidation.
forward2me
Many thanks for your feedback - we really appreciate your comments.<br/>We've recently introduced the personal shopper service on our website - this isn't available to all countries just yet but we're working on it. We also plan to introduce the parcel consolidation onto our website in the future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
EK
excellent service, thank you.
forward2me
Thanks for your kind comments - we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
GM
Very fast shipping, considering it was from Britain to Brazil. A little bit on the expensive side, however. (35 pounds)
forward2me
Thanks for taking the time to leave us with your feedback - your views are really important to us. <br/>We hope to ship to you again in the near future.<br/>Kind Regards,<br/><br/>James
DHL Economy Select
I LOVE THIS COMPANY!
forward2me
Many thanks for your kind comments, we really appreciate your feedback. We look forward to helping you again in the near future.<br/>Kind Regards,<br/><br/>James
DHL Economy Select
PK
Good service. Parcel was immediately forwarded. Unfortunately it was opened by forward2me and the original invoice was missing. Otherwise everything ok.
forward2me
Many thanks for taking the time to respond to us. We are required to open up your packages to ensure that they don't contain any dangerous goods which are restricted for shipping to your country. Each country has different prohibited items and we need to be careful on what goods are shipped.<br/>We're sorry to hear that you didn't receive an invoice with your parcel - we do take extra care to ensure nothing is left out of your parcel when processing it and adding the required packaging, it could be that there wasn't an invoice included in your package.<br/>If you have any further queries please don't hesitate to get in touch through our website.<br/>Have a good weekend.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
FJP
Fantastic!
forward2me
Thanks for the feedback. We look forward to shipping to you again in the near future.<br/>Many Thanks,<br/><br/>James
DHL Express Worldwide
DDB
I have used this people over the last month and they have been great. Good communications and even better performance. Keep up the good work!
forward2me
Many thanks for taking the time to leave us with your kind comments - we really appreciate it.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
OE
Everything was perfect, only problem is the shipping costs are too high.
forward2me
Thanks for your feedback. We're sorry you feel our service is expensive - we use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect. If you would like us to look at different shipping options for future shipments then please get in touch.<br/>Kind Regards,<br/><br/>James
forward2me basic
CT
Forward2me at first seemed a big risk cos of its distance from Airport but then their delivery speed,concern for customer happiness and continued interest in future assistance, makes them outstanding
forward2me
Thanks for taking the time to leave us with your feedback. We're pleased that everything went smoothly for you and we hope you've now got the confidence to use our services again.<br/>Kind Regards,<br/>James.<br/><br/>James
DHL Express Worldwide
A
Great staff - very helpful. Excellent service. I highly recommend it.
forward2me
Many thanks for taking the time to respond to us - we look forward to helping you again in the future.<br/>Kind Regards,<br/><br/>James
DHL Economy Select
JM
Nice, clean website. Great and fast service. No hiccups. Highly recommended.
forward2me
Many thanks for your feedback. We're really pleased to hear that you were happy with the service we provided.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
ALD
Fast, easy,..... great!
forward2me
Many thanks for leaving your kind comments, your views are really important to us.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
AG
Good service!
forward2me
Thanks for taking the time to respond to us. We look forward to helping you out again in the near future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
DE
Friendly & excellent service, fast and reliable. Thanks.
forward2me
Thanks for your kind comments - we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
ZK
Truly excellent service - in time for the festive season . Really appreciated !
forward2me
Thanks for your feedback. We're glad you got your parcel in time for the festive period and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
SKW
Forward2me was very good with my initial inquiries, responding with immediacy. They were also very timely in registering my package arrival and submitting the forward for payment. The package arrived in good order. I highly recommend the forward2me team!
forward2me
Many thanks for taking the time to leave your feedback, we're really pleased to hear that you were satisfied with our service.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
JS
Great! Received before Xmas
forward2me
Thanks for your feedback - we're delighted you received your parcel in good time and we look forward to shipping to you again in the near future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
KD
Fantastic service.!
forward2me
Thanks for taking the time to respond to us - your views mean a lot to us.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
RFC
very effecient service
forward2me
Thanks for your feedback, we really value your views.<br/>Kind Regards,<br/><br/>James
DHL Economy Select
RE
Very fast delivery and good communication
forward2me
Thanks for taking the time to respond to us. We're really pleased to hear that you were happy with the service we provided and we look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
TM
EXCELLENT SERVICE!THANK YOU!
forward2me
Thanks for your feedback - we really appreciate your kind comments.<br/>Kind Regards,<br/><br/>James
DHL Economy Select
YG
Very quick, reliable. Thank you !
forward2me
Thanks for your kind comments, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
MR
Absolutely brilliant! The goods were delivered to me here in Australia approximately 5 days (3 working days) after they were despatched from the UK. I am really impressed. Thank you!
forward2me
Many thanks for your feedback. We're really pleased to hear that you were impressed with our service and we hope to ship to you again in the New Year.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
MV
Fast shipping. Great service. No problems at all.
forward2me
Thanks for your feedback, we really appreciate your comments. We look forward to helping you again in the New Year.<br/>Kind Regards,<br/><br/>James
DHL Economy Select
PF
good speak and fast shipping! perfect comunication
forward2me
Thanks for you kind comments. Have a good weekend.<br/>Kind Regards,<br/><br/>James
DHL Express Worldwide
forward2me
Many thanks for taking the time to respond to us, we really appreciate your feedback.<br/>Kind Regards,<br/><br/>James
AK
Reasonably priced services, came to me exactly as I pictured it. I will use your service again and again. Many thanks!!
DHL Express Worldwide
NAN
Service was ok...if only the delivery charges can be lower then it'll be great. Perhaps forward2me can consider giving customer choices on which carrier with different shipping charges to use for shipping.
forward2me
Many thanks for taking the time to leave us with your feedback.<br/>We're looking at improving the shipping options which we offer our customers on our website but as a relatively young company we haven't quite got there yet. <br/>All the best for 2013 and we look forward to shipping to you in the New Year. <br/>Kind Regards,<br/><br/>James
DHL Economy Select
LRN
Muy buen servicio.
forward2me
Thanks for your feedback.<br/>Kind Regards,<br/><br/>James