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customer reviews

Thank you for visiting our reviews page! Here you can find feedback from people who have used our parcel forwarding service. 

Nothing is more important than the trust between us and our customers.  We made this page in order to be transparent with what our customers are saying.  We hope you’ll find it useful!

ALL THE LISTED REVIEWS you can find here are from trusted review platforms such as feefo and Trustpilot and ONLY customers with past experience with the parcel forwarding service we provide all over the world.

forward2me has no control over the feedback unless it is abusive or defamatory - in which case feefo or Trustpilot themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Service Rating

4.6 5

5
28.869565217391%
4
3.1739130434783%
3
1.4492753623188%
2
0.91304347826087%
1
1.8260869565217%
Unknown Country
Unknown Shipment Details
UC
very good service that helped me out with DHL concerning claim for damages.
UC
capable fast service<br/>insurance info could be more understandable
Unknown Country
DHL Express Worldwide
MI
Top! Very Professional!!!
forward2me
Many thanks for your lovely comments. Your feedback is very important to us.<br/><br/>We're delighted to offer a professional service that is both fast and reliable.<br/><br/>We hope you will continue to use our services in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
DB
Un gran trabajo! Todo perfecto.
forward2me
Thanks for your comments which I hope you don't mind but I have translated using Google Translate:<br/><br/>"Great job! All perfect."<br/><br/>We're very pleased that you felt the service provided was perfect and hope you will use us again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
LC
Very fast! and perfect serivde!
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>It's great that you thought we offered you 'perfect service'. We work very hard to provide a service that is fast, efficient and personal and it's good to hear when this is appreciated.<br/><br/>We hope to be able to ship more parcels for you in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
VM
They ordered and delivered items from Nike.com for us! Excellent!
forward2me
Many thanks for your comments. Customer feedback is very important to us.<br/><br/>I guess you used the personal shop service to get your goods from Nike? It's good to hear that the service provided met your needs and that you received your goods as requested.<br/><br/>We hope you will use our services again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
LS
A bit expensive
forward2me
Thanks for your feedback - it's much appreciated.<br/><br/>The price you have paid is for an Express Door to Door, Tracked delivery service.We deal with all repacking and making your parcel safe and secure for international shipping. We put together all the Export paperwork that is required by your Country and deal with any queries/requests until the parcel arrives in safe hands at your door.<br/><br/>We can provide other cheaper methods of delivery but these have absolutely no guarantees.<br/><br/>We hope this all helps to give you an understanding with regard to the level of service provided by forward2me.<br/><br/>We hope you will continue to use us to process your parcels for forwarding to your home address.<br/><br/>Janet Grundy<br/>Operations Director
Unknown Country
DHL Express Worldwide
FR
Absolutely fantastic, very impressive with you
Good work

Thank yo uso much
forward2me
Thank you so much for your kind comments.<br/><br/>It's great that you were so impressed with our service.<br/><br/>We hope to be able to help you with any further shipments in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
JI
Fast service. Excellent!
forward2me
Many thanks for your feedback - your comments are important to us.<br/><br/>We're pleased to be able to offer a fast and efficient service to our customers and hope you will use our services again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
AG
Third time we've used the service and always fast and efficient!
forward2me
Thanks you for your comments - it's always great to hear from our customers especially ones who have used the service before.<br/><br/>We're pleased to be able to offer our customers a fast and efficient service with a personal touch.<br/><br/>I hope you will continue to use forward2me for future shipments.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
YP
Fast, great communication, honest shipping cost quotes... What more could you hope for!!!!
forward2me
Thank you very much for taking the time to leave us your comments - your feedback is important to us.<br/><br/>It's great that you enjoyed a fast service and that you were happy with the communication side of our business. <br/><br/>We hope you will use the services of forward2me again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
MC
Very good service!!! Will definitely recommend it to my friends
forward2me
Many thanks for leaving your comments. It's always good to hear from our customers.<br/><br/>We're very pleased that you received very good service and that you will recommend us to your friends.<br/><br/>We look forward to helping you again with any future shipments.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
SP
All ways great communication on arrival of parcels and consolidated done to save costs great service.

Thanks Shelley
Abercothi Equestrian
SP
Great service
forward2me
Thank you for your positive feedback. Customer comments are very important to us.<br/><br/>We work hard to provide a fast, efficient and personal service and it is great to know that this is appreciated by our customers. <br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
MC
Always quck and easy.
forward2me
Thanks for leaving us your feedback.<br/><br/>It's great to see that you continue to be satisfied with the fast and easy service that we offer.<br/><br/>We hope you will continue to use the services of forward2me in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
KP
Fast shipping always excellent service
forward2me
Thanks for your comments - your feedback is important to us.<br/><br/>We're delighted you think that forward2me always gives you excellent service and that you are pleased with the speed of delivery.<br/><br/>We hope you will continue to use our services in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
VM
Fast and easy.
forward2me
Thanks for your comments. Your feedback is important to us.<br/><br/>It's great to hear that you thought the service provided was both fast and easy.<br/><br/>We look forward to helping you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
CS
fast
forward2me
Thanks for your feedback.<br/><br/>It's great that we provided you with a fast service. We hope you will use this service again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
SF
Good communication and rate for the service.
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>We're glad you felt we provided good communication and that you were happy with the charges.<br/><br/>We hope to be able to help you with any shipments you may have in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
AJ
You still only do a courier service; more than a year ago you said you were looking at other options. Air mail would do me just fine - I'm just looking for someone to send me on stuff that can't be mailed directly. I don't need it super quick, or super expensively.
forward2me
Many thanks for taking the time to feedback to us - it's much appreciated.<br/>We now have lots of other options available but they are just not live on the site at this stage. We are working hard to be able to fulfill this for you.,<br/>In the meantime please get in touch if you want us to use any other courier service or the Post Office.<br/>Hope this all helps and we look forward to looking after more parcels for you.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
Unknown Country
DHL Express Worldwide
CB
Super service. forward2me vacuum - packed a number of duvets that I ordered from M&S - then packed with some other things I'd ordered from amazon, and some halloween costumes - really efficient! Thanks!
forward2me
Many thanks for leaving us your comments - your feedback is important to us.<br/><br/>We're delighted that you were pleased with the service offered. It's good to hear that your shipment was well packed and arrived quickly.<br/><br/>We hope you will use our services again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
NF
excellent service i will need you again
forward2me
Thanks for your comments. Customer feedback is very important to us.<br/><br/>We're glad that you thought our service was excellent and hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
AH
Always very efficient service
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>It's good to hear that you found our service to be very efficient.<br/><br/>We hope you will continue to use the services of forward2me for any future shipments.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
LC
Very good service. Fast and accurate information
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>We're glad you received very good service from us and that the information provided was both fast and accurate.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
TC
Excellent service but in my case expensive shipping cost
forward2me
Many thanks for your kind feedback - much appreciated.<br/><br/>It's really good to hear that you think that we provide an excellent service.<br/><br/>We can provide a Post Office service for low value, small items but this is completely not guaranteed. Transit times can sometimes be up to 6 weeks and facilitates the extra worry of 'am I ever going to receive my parcel?' <br/>It's not recommended but can be done at the your/customers risk. <br/>We look forward to looking after your parcels again soon. <br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
Unknown Country
DHL Express Worldwide
MP
great service, since using dhl bit expensive, but fast and safe
forward2me
Many thanks for your feedback - it's much appreciated.<br/><br/>Good to hear that we provide a great, fast and safe service - this is what the DHL service is exactly about giving the reassurance and confidence in what they and forward2me do.<br/><br/>We can provide a Post Office service for low value, small items but this is completely not guaranteed. Transit times can sometimes be up to 6 weeks and facilitates the extra worry of 'am I ever going to receive my parcel?' <br/>It's not recommended but can be done at the your/customers risk. <br/>We look forward to looking after your parcels again soon. <br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
Unknown Country
DHL Economy Select
AH
I am glad that I find 'forwar2me' delivery service, Great service! The communication is always pleasant. They are professional and their service is quick. Moreover they combine the postage which is a plus considering that other similar services does not offer this option. I have been utterly satisfied both times and plan to continue ordering and using this delivery service.
forward2me
Thank you so much for taking the time to write your comments. Customer feedback is really important to us.<br/><br/>Your comments are really kind and sum up nicely what we are trying to achieve i.e. to offer our customers a fast, efficient and professional service with good communication and a personal touch.<br/><br/>We are really pleased that you felt our service was great and that you plan to use forward2me again in the future. We'll look forward to your next shipment!<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
NL
Not cheap but worth it. Very fast.
forward2me
Thank you for your comments - much appreciated.<br/><br/>Great to hear that we provide a fast service and the price reflects this standard of service.<br/><br/>We can provide a Post Office service for low value, small items but this is completely not guaranteed. Transit times can sometimes be up to 6 weeks and facilitates the extra worry of 'am I ever going to receive my parcel?'<br/>It's not recommended but can be done at the your/customers risk.<br/>We look forward to looking after your parcels again soon.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director
Unknown Country
forward2me basic
MM
i trust forwardtome.
forward2me
Thanks for your feedback.<br/><br/>What a lovely thing to say! Trust is an important part of our business and we work hard to give our customers the very best service possible.<br/><br/>We hope to be able to help you with future shipments.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
LA
This service is excellent they are very fast!!
forward2me
Many thanks for your feedback - your comments are important to us.<br/><br/>We're very pleased that you rated our service as excellent and that your package arrived quickly.<br/><br/>We hope you will use our services again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
PDB
Very very good service ! Fast and reliable. Many options possible and controllable !
Keep on going like this !
forward2me
Thanks for your kind comments. Customer feedback s really important to us.<br/><br/>We're delighted that you thought we offered good service. We work very hard to provide our customers with a fast, reliable, efficient and personal service and it is great to hear that this is appreciated.<br/><br/>We hope to be able to help you with any future shipments.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Economy Select
TR
This was my first time using forward2me. It was a fast service and they used a courier which I trust (dhl).
forward2me
Thank you for your feedback - your comments are important to us.<br/><br/>It's good to hear that you were happy with both the speed of service offered and the courier used. <br/><br/>We're so pleased you chose to use forward2me and hope you will use our services again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
SH
forward2me provided speedy delivery and excellent communication. I would definitely use this service again.
forward2me
Many thanks for your feedback - your comments are important to us.<br/><br/>We're so pleased that you thought our service was speedy and that you enjoyed excellent communication with us.<br/><br/>It is great to hear that you will use the services of forward2me again. We look forward to helping you with your next shipment.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
JG
Absolutely wonderful! 10/10 does'nt do this company credit. Forward2me's service is invaluable for those of us based outside of the UK. Where there has been restrictions in the past where online shopping was concerned, there certainly aren't now! Such a fast, reliable and efficient service accompanied by friendly support. Thankyou!!
forward2me
Many thanks for leaving us such positive comments - your feedback is really important to us.<br/><br/>It's great that you thought our service was fast, reliable and efficient. It is particularly good to hear that you thought we offered friendly support. We work very hard to give all our customers fantastic service with a personal touch and it's nice when this is acknowledged. Thank You.<br/><br/>We look forward to helping you again in the future.<br/><br/>Kind regards, <br/>Hilary.
Unknown Country
Unknown Shipment Details
UC
Because that the suppliers of shopping items that i'd ordered on Amazon doesn't deliver the items in The Netherlands, I've searched on Google for a Postorder box and found the excellent service of Forward2Me.
I'd contact with the helpdesk of forward2me before that the items arrived that i really like to get the 3 items i'd ordered on Amazon combined and send with normal mail not with DHL.

With in a few minutes i'd got a message that they combine the orders at my request in one parcel and send it without guarantee also at my own request.

In other words, I really like Forward2Me, a great and really fast service.
In het Nederlands, Forward2Me is niet het goedkoopste, maar geeft wel een geweldige en snelle dienstverlening ten opzichten van andere forwarding dienstverleners. Geweldig ga zo door Forward2Me!
forward2me
Many thanks for taking the time to give us your feedback on the services we offer. Your comments are really important to us.<br/><br/>We're delighted we were able to help you with your Amazon purchase and that we were able to combine your delivery into one package for you.<br/><br/>We work very hard to provide our customers with an efficient and reliable service and it's great when our efforts are appreciated - thank you.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
MKJ
The service is excellent, it is easy to use, reliable and superfast!
forward2me
Thanks for leaving us such positive comments. Customer feedback is really important to us.<br/><br/>It's great that you felt you received such excellent service. It's also good to hear that you found forward2me easy to use, reliable and fast.<br/><br/>We hope you will use our service again in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
IM
Great service, fast shipping. Glad I found out about this company.
forward2me
Thank you for leaving your comments - customer feedback is important to us.<br/><br/>We're pleased that we provided you with great service and that you were happy with the speed of shipping.<br/><br/>We hope you will use our services again in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
Unknown Shipment Details
UC
Awesome again. This time around I asked for a cheaper shipping method and they delivered. I have another parcel pending with them. I've been on a shopping spree ever since I've signed up with them.
forward2me
Many thanks for your comments - your feedback is important to us.<br/><br/>It's great that we were able to provide you with exactly the shipping method you asked for. We hope your next parcel has arrived safely?<br/><br/>Happy shopping!<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Economy Select
FS
Excellent service and very fast delivery. I ordered a 7.1 speaker set. Set was packed (maybe already by the store ). Delivery was very fast. Two days after payment, and delivery company gave an exact delivery time. Cost was less than expected based on the calculator, but a little more than the estimated cost.
forward2me
Many thanks for taking the time to leave us with your feedback - we really appreciate your comments.<br/><br/>We're pleased to hear that you found our service excellent with a fast delivery. It's very difficult when providing you with a quotation unless we have the actual dimensions of the shipment - we do our best to reduce the size of the package if possible to reduce the shipping costs. <br/><br/>We'll look forward to shipping to you again in the future.<br/><br/>Kind Regards, <br/>James.
Unknown Country
DHL Express Worldwide
MU
Exceptionally helpful, courteous and responsive organisation.
forward2me
Thank you so much for your kind comments.<br/><br/>We work hard to provide a fast, reliable and personal service for our customers. It's great to hear that your found us helpful, courteous and responsive.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
forward2me basic
CB
Having used Forward2me's services more than 15 times over the past 6 months I can really say they offer excellent service and help.
forward2me
Thank you so much for taking the time to write your comments. We really appreciate customer feedback, especially from returning customers.<br/><br/>We are delighted that you continue to use the services of forward2me and that we, in return, continue to provide you with an excellent service.<br/><br/>We hope to be able to help you again in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
MZ
Excellent services and customer service fast reply. Really help me a lots.
MZ
Excellent services and customer service fast reply. Really help me a lot. Thank you.
forward2me
Many thanks for leaving your feedback - your comments are important to us.<br/><br/>We're delighted you found our team helpful and that we responded quickly to your needs. It's really good that you rated our services as excellent.<br/><br/>We hope you will use our services again in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
SS
Excellent Service, got the package in just two days.......Highly Recommended
forward2me
Many thanks for your comments - customer feedback is really important to us.<br/><br/>We're pleased that we provided an excellent service for you and that your package arrived promptly.<br/><br/>It's always good when our customers recommend our services. Thank you.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
AC
Excellent Service. Highly Recommended
forward2me
Thank you for your feedback - your comments are important to us.<br/><br/>We work hard to provide our customers with an excellent service which is both efficient and personal. It is great to hear that you would recommend our services.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Economy Select
LIA
Thanks again for a good service, this is the second time I use Forward2me and I was very happy with it.
forward2me
Thanks for your comments.<br/><br/>It's always good to hear back from returning customers. We're delighted that you are pleased with the service you receive from us.<br/><br/>We hope to continue to help you with future shipments.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
GN
Tutto perfetto.
Spedizione velocissima.
Consigliatissimo. A++++++++++
forward2me
Thank you for leaving your comments. Hope you don't mind but we've translated your comments using Google Translate: <br/><br/>"Everything perfect.<br/>Shipping fast.<br/>Highly recommended."<br/><br/>It's great to hear that everything was perfect and especially good to know that you would recommend our services to others - thank you.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
PG
Just great d best !!
forward2me
Thanks for your feedback - your comments are important to us.<br/><br/>We're glad you feel we offer great service and hope you will continue to use our services in the future.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
FCL
Excellent service and Incredible team! Really keep it up! AAAAA+++
forward2me
Many thanks for your kind words.<br/><br/>It's great that you feel we offer you excellent service. We work hard to provide our customers with a fast, efficient and personal service and it's good when our efforts are appreciated.<br/><br/>We hope to be able to help you with any future shipments.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
JW
The postage was fast but too expensive. I would love to have the option of choosing different postage methods. For example regular, express and courier.

The company that delivered my package (DHL Australia) lied about trying to deliver the package (i was home when they apparently tried to deliver it) and i wasn't able to get my package until a few days later.

The payment method, set-up and navigation of the site was easy to use.
forward2me
Many thanks for taking the time to leave us with your feedback - we really appreciate your comments.<br/><br/>We're sorry to hear that the delivery of your parcel wasn't as smooth as it should have been. We're more than happy to look into different services for you, we do ship the majority of our parcels through DHL's premium, door to door fully tracked service but if you would prefer a different service please let us know.<br/><br/>If you have any further queries please don't hesitate to get in touch.<br/><br/>Kind Regards, <br/>James.
Unknown Country
DHL Express Worldwide
LC
Fantastic service!
Very fast shipping, the day after they received the package was already in Italy.
Next time I will use this service again!
forward2me
Many thanks for leaving your lovely comments.<br/><br/>It's great to hear that your parcel arrived quickly in Italy.<br/><br/>We're delighted that you plan to use our services again in the future. We look forward to hearing from you.<br/><br/>Kind Regards, <br/>Hilary.
Unknown Country
DHL Express Worldwide
AM
Excellent service and fast delivery to my home address.
A little bit expensive.
forward2me
Many thanks for taking the time to leave us with your feedback - we really appreciate your comments.<br/><br/>We're delighted to hear that you found our service was excellent and you received your parcel in good time. We ship the majority of our parcels through DHL's premium, for to door fully tracked service but we're more than happy to look into cheaper shipping options for you if you don't require the premium service.<br/><br/>We look forward to receiving more parcels for you in the future.<br/><br/>Kind Regards, <br/>James.
Unknown Country
DHL Express Worldwide
JGT
Fast and easy delivery.
forward2me
Thanks for leaving your feedback - your comments are important to us.<br/><br/>We're pleased that you thought we offered a fast and easy delivery service and hope you will use our services again in the future.<br/><br/>Kind Regards, <br/>Hilary.