Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Ladies Dress

This service was fabulous - fast and efficient. Thank you.
forward2me

Response:

Thanks for your feedback - we're delighted you were happy with our service and we look forward to processing more parcels for you.<br/><br/>James

Unknown

great communication and fast shipping
forward2me

Response:

Thanks for taking the time to come back to us. Have a good day.<br/><br/>James

Unknown

Thank you.
forward2me

Response:

Thanks for taking the time to respond - we appreciate your feedback.<br/><br/>James

Pair of glasses

Excellent Service
Will Definitely Use It Again!
forward2me

Response:

Thanks for taking the time to respond to us and leave your kind comments. We're pleased you were happy with our service and look forward to shipping more parcels for you in the future.<br/><br/>James

Ignition Module box

Great service..1st parcel arrived missing an item but it could not be proved who was at fault,the supplier or F2me. Second parcel was 100% and arrived speedily. Overall a great service!
forward2me

Response:

Thanks for your feedback - we really appreciate it. We're very pleased you were happy with our service and we look forward to helping you again in the future.<br/><br/>James

Commercially Processed Coffee Granules and Green Tea Sachets

I found the service Excellent, very helpful and I would recommend to others. I just find the service a little expensive because the way you calculate the weight and size. Other then that Perfect.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We look forward to shipping more parcels for you. <br/>Kind Regards,<br/><br/>James

Docking station

Excellent and very quick service. Flexible and understanding personel. My warmest recommendation for this company !
forward2me

Response:

Many thanks for your kind words and for taking the time to respond.<br/>Kind Regards,<br/><br/>James

Unknown

Fast and perfect service. Very kind people!
forward2me

Response:

Thanks for taking the time to leave your kind comments. We look forward to receiving more parcels for you in the future.<br/><br/>James

Unknown

Excellent communication even at 9pm. My order from UK was dispatched same day and delivered to Cyprus over the weekend
forward2me

Response:

Thanks for your feedback, we're delighted you were happy with our service and we hope to help you again in the future.<br/><br/>James

Unknown

So far have only used this service once but first time was excellent

thank you
forward2me

Response:

Many thanks for taking the time to respond. We're glad you were happy with out services and we look forward to receiving more parcels for you in the future.<br/><br/>James

Unknown

Good communication
Easy-to-use website
Straightforward process
A little more expensive (but not excessively so) when compared with shipping from USA using same carrier
forward2me

Response:

Thanks for taking the time to respond - your feedback is very important to us. We look forward to shipping more parcels to you in the future.<br/><br/>James

Jewellery

Superb service as always. Forward2me is the best invention ever. Now if you could add a 'buy it for me' option as well that would be great.....
forward2me

Response:

Thanks for taking the time to respond - your views are important to us. We do provide a personal shopper service through e-mail at the moment but this service will be going live on the website in the next month.<br/>Any questions please don't hesitate to get in touch.<br/><br/>James

Ladies Skirts

excellent service as always!!!!!
forward2me

Response:

Thank you - we're really happy that your pleased.<br/>Kind Regards,<br/><br/>James

Unknown

I rate them excellent because of several things:
1. Incredibly fast written answers (and to the point) to mailed questions.
2. My package was inspected and mailed in a good secured bag.
3. The status-updates and tracking information were accurate.
4. Shipped after they received my payment on forwarding, same day!

Their prices are okay for me, because I value speed and service.
forward2me

Response:

Many thanks for taking the time to leave your views - your feedback is important to us. <br/>We're really pleased that your happy with our services and that you like what we do and how we do it - we'll pass on your kind comments to our dedicated team.<br/>We look forward to taking care of your parcels in the future.<br/><br/>Kind Regards,<br/><br/>James

Unknown

Very pleased with the service & promptness, I also liked that I could track my delivery evert step of the way.
forward2me

Response:

Your feedback means a lot to us - thanks! We're delighted you were satisfied with our service and we look forward to helping you again in the future.<br/><br/>James

Unknown

Very easy to understand, fast delivery.
forward2me

Response:

Thanks for taking the time to respond to us. We look forward to shipping to you again in the future.<br/><br/>James

Ladies Jumper

Wow, was that ever fast!!! Amazing service, thank you
forward2me

Response:

Thanks for your kind comments - we really appreciate it! We look forward to shipping to you again in the future.<br/>Kind Regards,<br/><br/>James

Unknown

The time it took you to get the product sent, was very short, no problem, perfect.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We look forward to shipping to you again in the future!<br/><br/>James

Unknown

Excellent fast shipping service to Australia, was able to track package to Australia, would use again for buying in the UK. A+++++!
forward2me

Response:

Thanks for your feedback and your kind comments. We look forward to shipping to you again in the future.<br/><br/>James

Ladies Jacket

It took a while before my expat friends convinced me this was a good service, and now that I finally subscribed to it, I wish I had done it earlier.
forward2me

Response:

Thanks for your feedback - we're glad you decided to sign up and you were happy with our service. We look forward to helping you again in the future.<br/><br/>James

Mobile Phone - Used

Great communication...very fast and affordable shipping...
Thank you.
forward2me

Response:

Thanks for taking the time to respond - we're very pleased you were happy with our service.<br/>Kind Regards,<br/><br/>James

Unknown

Service is good, when ever I sent an email I recieved a reply on time.

I found the service to be expensive compared to others couriers who offer the same service.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We look forward to shipping more parcels for you. <br/>Kind Regards,<br/><br/>James

Unknown

Great service! Inexpensive and fast! Thanks!
forward2me

Response:

Thanks for your kind comments - it means a lot to us. We look forward to shipping to you again in the future. Have a good day.<br/><br/>James

Games

Thanks for consolidating the deliveries. Saved me $$$$!
forward2me

Response:

Thanks for your feedback - it is very important to us. We look forward to shipping more parcels for you in the future.<br/><br/>James

Unknown

Brilliant. I was really impressed with how quickly I got my package. I hope I won't need any more parts from the UK, but I will definitely use this site again if I do.
forward2me

Response:

Thanks for your kind comments - we're glad you were satisfied with our service. Have a good day.<br/><br/>James

Unknown

My item was shipped very quickly, and was packed carefully.
forward2me

Response:

Thanks for taking the time to respond - we appreciate your feedback. We look forward to shipping more parcels for you in the future.<br/><br/>James

Packs of nuts

Perfect, as usual :-)
forward2me

Response:

Thanks for your kind comments - we appreciate your feedback.<br/><br/>James

Unknown

I used forward2me to ship a pair of shoes from a uk online order site to Auckland, New Zealand. Prior to joining forward to me I had browsed other mail forwarding sites and was reasonably aware of the pros & cons of each and approx prices.
My experience with forward to me pretty much reflected what I had read beforehand from other users. In a nutshell, fast, reliable but expensive.
I was able to track the status of my package, initially with the f2me depot and then through DNL. Basically, I would say forward to me "is what it is". If you want something from overseas that is not available locally and you're prepared to pay quite a bit more to get it then f2me is a good service. I would think that the current model would make the most sense if you were forwarding small, light but high value items. For lower value items the cost is prohibitive.
forward2me

Response:

Many thanks for taking the time to leave your feedback, it is very important to us.<br/>We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We look forward to shipping more parcels for you. <br/>Kind Regards,<br/><br/>James

Unknown

Great service, although I thought there was going to be a question over weight of the package. Actual weight was 7kgs, but your dispatch note said 9kgs. As it was I understand I was charged for 7kgs, so all is well.
forward2me

Response:

Many thanks for your feedback. <br/>Please don't hesitate to contact us if you have any queries/uncertainties about any of your shipments in the future. Errors do sometimes occur but the important thing is that when this happens, we do want to put it right for you.<br/>Hope to see your parcels again very soon.<br/>Kind Regards,<br/><br/>James

Unknown

Forward2me is great!! It was just what I needed and it works fine! Thanks
forward2me

Response:

We're really pleased that you're happy with what we do - thanks for your great feedback.<br/>We look forward to working with you again soon.<br/>Kind Regards,<br/><br/>James

Ladies Top

I received the shipment very quickly .. I want to say thank you so much forward2me team for your professional service !! Everything was smooth and efficient !!
I really lookforward to deal with you again..
Keep up good work :)
forward2me

Response:

Thanks for your great feedback - it's really important to us to hear that you're really pleased with our services.<br/>We look forward to processing your parcels again very soon.<br/>Kind Regards,<br/><br/>James

Unknown

Very positive experience, I got my keyboard right at my door, at low price and swift!
forward2me

Response:

Many thanks for your kind feedback -it's really important to us.<br/>We look forward to working with you again very soon.<br/>Kind Regards,<br/><br/>James

Mobile Phone

Nothing BUT Brilliant Service!!!
Highly Recommended!!!
The Service is OUTSTANDING, and the Communication Superb.
forward2me

Response:

Many thanks for your very kind feedback - it's important to us.<br/>We are really pleased that you're happy with our services and we look forward to processing many more parcels for you.<br/>Kind Regards,<br/><br/>James

Unknown

very good communication
forward2me

Response:

Thanks for your feedback - much appreciated.<br/>Have a good day.<br/>Kind Regards,<br/><br/>James

Handwash and lotion

Excellent communication and service
Rapid dispatch of items via DHL
forward2me

Response:

Many thanks for leaving your feedback- we're really pleased that your happy with our services and we look forward to looking after more of your parcels very soon.<br/>Kind Regards,<br/><br/>James

Unknown

Thank you very much. The package arrived quickly and in perfect condition. I only wish the postage fees were a little lower.
forward2me

Response:

Thanks for your feedback - we do offer a consolidation service which will be going live on the website very soon. This enables you to do lots of shopping and then we put them all together for you and ship as one. This saves you lots on shipping costs. Please get in touch through the website if you would like to use this service.<br/>Kind Regards,<br/><br/>James

Unknown

Quick delivery and reasonably priced.
forward2me

Response:

Thanks for your kind feedback - its important to know that you're happy with our services.<br/>We look forward to receiving more parcels for you.<br/>Kind Regards,<br/><br/>James

Unknown

Excellent service as always
Keep like that
Thanks a lot
forward2me

Response:

Many thanks for taking the time to respond - your feedback is important to us.<br/>We look forward to working with you in the future.<br/>Kind Regards,<br/><br/>James

Unknown

Amazing service, got my order fast and safe, would definetly use forward2me again.
forward2me

Response:

Thank you - we look forward to processing more parcels for you.<br/>Kind Regards,<br/><br/>James

Unknown

I love love this service. :) Forward shipping to the US was super simple and fast. Thank you forward2me, I will definitely use your service in the future.
forward2me

Response:

Many thanks for your feedback - it's important to us.<br/>We look forward to looking after your parcels in the future.<br/><br/>Kind Regards,<br/><br/>James

Unknown

Fantastic service, received my package in less than a week without a hitch.
forward2me

Response:

Many thanks for your kind comments - your feedback means a lot.<br/>We look forward to processing more parcels for you.<br/><br/>Kind Regards,<br/><br/>James

I pad stand

Perfect service!
forward2me

Response:

Thanks for your kind comments - your feedback is important to us.<br/>Kind Regards,<br/><br/>James

Unknown

I thank forward2me for giving me access to buy items that cannot be sent to my country. Besides the service is excellent and it is worth the money. Thanks.
forward2me

Response:

Many thanks for taking the time to respond to us - we really appreciate your feedback.<br/>We're really pleased that you're happy with our services and we look forward to processing more parcels for you.<br/>Kind Regards,<br/><br/>James

Unknown

Packing and shipping was very fast, but pricing is a little expensive. Overall, a great service.
forward2me

Response:

Thanks for your feedback - it is very important to us. We do offer a consolidation service which helps to reduce your shipping costs. If you would like any more information please don't hesitate to get in touch.<br/><br/>James

Unknown

Service was fast & efficient
Prices are quite high though, was going to ship a lamp via yourselves & entered dimensions in calculator - came out at £200 on calculator. Ended up paying £80 through the supplier to ship it.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We look forward to shipping more parcels for you. <br/>Kind Regards,<br/><br/>James

Unknown

Prompt shipping but a bit costly.
forward2me

Response:

Many thanks for taking the time to leave your feedback. We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch. <br/>We look forward to shipping more parcels for you. <br/>Kind Regards,<br/><br/>James

Mens T shirt

Quite rapide but expensive
forward2me

Response:

Many thanks for taking the time to leave your feedback. We use DHL premium door to door tracked service as default but if you have managed to find a company who can offer the same level of service then we are more than happy to provide a price match - please get in touch.<br/>We look forward to shipping more parcels for you.<br/>Kind Regards,<br/><br/>Janet.

Leather Jacket

excellent and fast service.really helpful representatives!
forward2me

Response:

Thanks for your feedback. We're delighted you were happy with our service.<br/><br/>James

Ladies Dress

Forward2me are the very best. They are loyal to their clients and do their work me meticulously. They are sincere and trusthworthy and sometimes they do miracles, so as to say. I respect them very much and for me they are my truth friends.Keep it up . Congratulations.
forward2me

Response:

Thanks very much for your kind comments - your views mean a lot to us. We hope to ship more parcels to you in the future!<br/>Kind Regards,<br/><br/>James

Unknown

I'm satisfied with your speedy service.
forward2me

Response:

Thanks for your feedback - we're delighted that you were satisfied with our service and we hope to ship more parcels to you in the future.<br/><br/>James