FAQ

It is free to sign up for your own unique forward2me UK postal address. Unlike many other parcel forwarding companies, we don’t charge any monthly or annual fees.

We accept payment with PayPal, credit cards, debit cards, bitcoin (BitPay) and bank transfer.  For customers in certain countries, we cannot offer all of these payment options.

All forward2me addresses take the form of:
Building name/number: 1234 York House
Street/Line 1: Green Lane West
City/Line 2: Preston
County: Lancashire
Postcode: PR3 1NJ
Country: United Kingdom
If you require a telephone number for the retailer, you’re welcome to use the forward2me depot telephone number: +44 1995 606070.

Our Preston UK warehouse is open and accepting deliveries from 8am to 5pm Monday to Friday and from 8am to 12pm on Saturdays (UK time). We are closed for deliveries on UK public holidays since retailers do not deliver then.  For our warehouses in other countries please see our opening hours page.

When you first use your forward2me address on amazon.co.uk they will offer you a 'suggested' address based on our postcode. Please select the address you entered and not their suggested address. See the shopping tips video for a short summary of how to enter your address with Amazon.

Absolutely! Your forward2me address is a regular UK postal address. It is not a PO Box.

There are no restrictions on who can deliver to your forward2me UK postal address as long as they are within the EU – we will only accept delivery of goods from other EU countries. If you do experience any problems with using your UK address, please contact our customer services team.

We are now offering a personal shopper service to solve this. For instances where international payments are not accepted, forward2me will buy the goods directly and ship them to your destination address. Please get in touch with customer services if you can't see the facility in your account details on the website. For this service, we charge £15 or 10% of the value of the goods, whichever is the greater + VAT.

Please see our Terms of Trade for a list of prohibited/restricted items. If you’re still not sure, contact our customer services team.

We are in a position to ship these items legally, having passed a strict auditing procedure and carried out intensive staff training. Different requirements are in place for different countries so please get in touch to ask about your items.

We offer a combine and repack service for selected couriers from your package inbox, this helps you save on shipping costs. We charge £2 + VAT for each package received that is being combined if choosing to combine and repack.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. For example, the price for shipping a box containing an empty suitcase would be calculated using the volumetric weight but the price for a box containing 6 large books would be calculated using the actual weight. Please contact customer services if you need any more assistance.

Shipping rates do not include any duty charges or taxes. These will be levied by the destination country according to local laws and paying such charges is your responsibility.

We work with the best in the business to get your parcel forwarded to your destination address safely and quickly. Our shipping partners include DHL, TNT, UPS, DPD and DSV. If you’re looking for a different service, please get in touch with customer services and we’ll happily look into other options for you.

For certain very remote destinations there is an additional Remote Area Service charge that varies depending on the courier you select. For example DHL charge £10.00 + VAT per shipment. With forward2me’s network and infrastructure, it is good to know that less than 2% of our shipments are currently delivered to locations that incur the Remote Area Charge. If you believe that you live in a remote area and wish to be advised, please contact our customer services team and we will check your address details.

Customers receive 30 days of free storage for each package received. After 30 days storage is charged at £0.50 per package received per day.

We recommend you protect the full value your goods during transit by purchasing our Protect+ guarantee. Without Protect+ you will be relying on the courier compensating you which may mean you get nothing or only a small fraction of the value of your goods back in the event they are lost or damaged. Protect+ is available for most courier services and can be selected from the Package Inbox after selecting your courier of choice. Protect+ is charged at £20 for the first £1,000 of cover or 2.5%, whichever is greater.

Absolutely not. The customs procedures are there for us to follow.

Our couriers are able to ship to PO Boxes, however a street name may be required. If you have a PO Box address and have any queries, please contact our customer services team.

Under no circumstances should your forward2me address be used to apply for financial products such as insurance, loans or credit cards. If we suspect the service is being used for fraudulent purposes we will inform the police or other relevant authorities

We specialise in parcel forwarding and don't forward mail.

Under no circumstances should your forward2me address be used to register for official documents such as passports and driving licenses. If we suspect the service is being used for fraudulent purposes we will inform the police or other relevant authorities.

Under no circumstances should your forward2me address be used to register your company at Companies House or with HM Revenue and Customs.

We only allow customers to register with us using a residential or business address in their name. This doesn't include forwarding companies with suite no's/box no's etc.

We do not ship drugs, including all over-the-counter, prescription and legal drugs as well as illegal drugs or narcotics.

We only allow one name on your account, the one that you used when you registered. If packages arrive with any other name, other than your registered name, we won't be able to ship the package. If your friends and family want us to forward packages for them please ask them to register with us using their own name and address.

The Australian Government introduced new laws that require us to collect Goods and Services Tax (GST) on low value goods imported to Australia. This means we are obliged to collect GST on goods with a value of AUD $1000 or less. The GST we collect is paid to the Australian Tax Office (ATO). Learn more.