FAQ

It is free to sign up for your own unique forward2me UK postal address. Unlike many other parcel forwarding companies, we don’t charge any monthly or annual fees.

We accept payment with PayPal, credit or debit card (Adyen), bitcoin (BitPay) and bank transfer.

When making your first payment through PayPal to forward2me you will receive an email from us asking you to confirm the payment was initiated by you. This only happens if your PayPal email address does not match the email address that you registered with at forward2me. We do this to protect our customers from fraudulent activity. We only ask you once to confirm that you initiated the payment and then we recognise this as your email address and PayPal account for future payments.

All forward2me addresses take the form of:
Building name/number: 1234 York House (this is an example please do not use this number when shipping)
Street/Line 1: Green Lane West
City/Line 2: Preston
County: Lancashire
Postcode: PR3 1NJ
Country: United Kingdom
If you require a telephone number for the retailer, you’re welcome to use the forward2me depot telephone number: +44 1995 606070.

We are open and accepting deliveries from 8am to 5pm Monday to Friday and from 8am to 12pm on Saturdays (UK time). We are closed for deliveries on UK public holidays since retailers do not deliver then.

When you first use your forward2me address on amazon.co.uk they will offer you a 'suggested' address based on our postcode. Please select the address you entered and not their suggested address. See the shopping tips videos when loggged into your account or this document for a short summary of how to enter your address with Amazon. If Amazon auto change the city name from PRESTON to GARSTANG on the delivery address, this is acceptable. Garstang is the town where we are based, Preston is the nearest “Postal City”. There will be no issues with delivery using either Garstang or Preston in the city name

Absolutely. your forward2me address is a regular UK postal address. It is not a PO Box.

There are no restrictions on who can deliver to your forward2me UK postal address as long as they are within the EU – we will only accept delivery of goods from other EU countries. If you do experience any problems with using your UK address, please contact our customer services team.

We are now offering a personal shopper service to solve this. For instances where international payments are not accepted, forward2me will buy the goods directly and ship them to your destination address. Please get in touch with customer services if you can't see the facility in your account details on the website. For this service, we charge £15 or 10% of the value of the goods, whichever is the greater + VAT. Please note we can only purchase goods in GBP.

Please see our Terms of Trade for a list of prohibited/restricted items. If you’re still not sure, contact our customer services team.

We are in a position to ship these items legally, having passed a strict auditing procedure and carried out intensive staff training. Different requirements are in place for different countries so please get in touch to ask about your items.

We offer a combine and repack service for selected couriers from your package inbox, this helps you save on shipping costs. We charge £2 + VAT for each package received that is being combined if choosing to combine and repack.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. For example, the price for shipping a box containing an empty suitcase would be calculated using the volumetric weight but the price for a box containing 6 large books would be calculated using the actual weight. Please contact customer services if you need any more assistance.

Shipping rates do not include any duty charges or taxes. These will be levied by the destination country according to local laws and paying such charges is your responsibility.

We work with the best in the business to get your parcel forwarded to your destination address safely and quickly. Our shipping partners include DHL, TNT, UPS, DPD and DSV. If you’re looking for a different service, please get in touch with customer services and we’ll happily look into other options for you.

For certain very remote destinations there is an additional Remote Area Service charge that varies depending on the courier you select. For example DHL charge £10.00 + VAT per shipment. With forward2me’s network and infrastructure, it is good to know that less than 2% of our shipments are currently delivered to locations that incur the Remote Area Charge. If you believe that you live in a remote area and wish to be advised, please please contact our customer services team and we will check your address details.

Customers receive 30 days of free storage for each package received. After 30 days storage is charged at £0.50 per package received per day.

Forward2me do not offer insurance. Instead we offer Protect+ as a paid extra on express courier services only. In the case of secondhand goods, this offers a guarantee of delivery. In the case of new goods, this offers a guarantee of delivery in condition it arrived at forward2me. Protect+ can be selected at time of shipping from the Package Inbox and is charged at £20 for the first £1,000 or 2.5% of the value of the goods, whichever is greater.

Absolutely not. The customs procedures are there for us to follow.

Some of our couriers do offer deliveries to PO Box addresses but this does vary from courier to courier. A street name may be required to identify the location. If you have a PO Box address and wish to check if a certain courier delivers to that location, please contact Customer Services.

Under no circumstances should your forward2me address be used to apply for financial products such as insurance, loans or credit cards. The only exception to this rule would be customers looking to purchase prepaid credit cards to assist them with purchases within the UK.  These cards need to be preloaded only and not have any credit facilities such as overdrafts attached to them.  These cards need to be received in the name registered on the account and we will ask for a current passport or driver’s license before processing these cards for export.  We will also apply a £10 charge for the time involved with carrying out these checks.
If we suspect the service is being used for fraudulent purposes, we will inform the police or other relevant authorities.

We specialise in parcel forwarding and don't forward mail.

Under no circumstances should your forward2me address be used to register for official documents such as passports and driving licenses. If we suspect the service is being used for fraudulent purposes we will inform the police or other relevant authorities.

Under no circumstances should your forward2me address be used to register your company at Companies House or with HM Revenue and Customs.

We only allow customers to register with us using a residential or business address in their name. This doesn't include forwarding companies with suite no's/box no's etc.

We do not ship drugs, including all over-the-counter, prescription and legal drugs as well as illegal drugs or narcotics.

For goods exported outside the EU from Germany, with a value of 1000 Euros or more, there is a legal requirement to submit a special customs entry before export. This relates to the German warehouse only. There is a 20 Euro fee for this service. This customs procedure will delay your shipment between one and two business days however the delay could be longer and is entirely down to the German authorities who may require further information before they approve the export. forward2me have no control over this process or any related delays.

We only allow one name on your account, the one that you used when you registered. If packages arrive with any other name, other than your registered name, we won't be able to ship the package. If your friends and family want us to forward packages for them please ask them to register with us using their own name and address.

We don’t process this type of delivery at any warehouse & don’t hold cash on site.

The New Zealand government introduced GST laws effective from 1 December 2019. A Goods and Services Tax (GST) is to be applied to all sales of Low Value Goods (LVG) imported into New Zealand. We are obliged to collected GST on items with a value of $1,000 NZD or less. For more information click here.

The Australian government introduced GST laws effective from 1 July 2018. This requires “re-deliverers” to collect Goods and Services Tax (GST) on Low Value Imported Goods (LVIG) shipped to Australia. We are obliged to collect GST on goods with a value of $1000 AUD or less. The GST we collect is paid to the Australian Tax Office (ATO). For more information click here.